Skip to main content

Australian Capital Territory does it MyWay+ with new multimodal ticketing system

Users can pay for travel via an account or usual mobile methods
By Adam Hill November 22, 2024 Read time: 1 min
Going live (image: ACT Government)

A new public transport ticketing system is going live in the Australian Capital Territory (ACT) next week, replacing the old MyWay system.

MyWay+ will allow people to plan and pay for multimodal journeys in ACT, which includes Australia's capital city, Canberra.

It begins on Wednesday 27 November following several months of system and user testing; new equipment has been installed on buses and at bus and light rail platforms and interchanges.

Passengers don't need to have an account: they can also use a credit card, debit card, Apple or Google Pay on their mobile phone to tap on and off.

Via an app and online portal, users can check accessibility options and receive personalised messages for bus and light rail services.

They can also purchase a physical MyWay+ travel card (including concession travel cards) from retail outlets.

ACT Government says there will be system improvements to both the MyWay+ account and app over the coming months, based on user feedback "as well as planned future software and system updates designed to enhance the user experience and meet the needs of Canberrans".

Customer service representatives will be located at major bus and light rail stops over the coming weeks as well as attending community events.

Related Content

  • August 11, 2017
    Singapore aims for cashless public transport by 2020
    Singapore’s Land Transport Authority (LTA) and TransitLink are working towards a fully cashless vision for public transport by 2020, as part of their Smart Nation efforts. LTA and TransitLink are to launch a series of initiatives where commuters will no longer use cash to pay for rides or to top up stored-value cards. A key part of this is account-based ticketing, which LTA has been piloting with Mastercard since March 2017. This provides commuters with the convenience of tapping in and out with contactless
  • January 20, 2012
    Social media a one-stop shop for travel information
    Exponentially widening mobile phone ownership is opening up the field to new ways of obtaining and disseminating better travel information from and to public transport users, via for example social media and tracking riders' phones. Over 50 US transit agencies, including major actors such as TriMet, in the metropolitan area of Portland, Oregon, Dallas Area Rapid Transit in Texas, and San Francisco's Bay Area Rapid Transit District (BART), as well as smaller operators, now have Facebook and/or Twitter accoun
  • January 4, 2019
    Translink’s ticketing system for Glider
    Translink has launched its future ticketing system for the Glider bus rapid transit network in Belfast. The technology will provide riders with more flexible options to pay for journeys, the company says. Riders will be able to pay with cash, smartcard and contactless payment cards, mobile payments, online accounts and Translink smart cards. Flowbird developed the system and a back office architecture called CloudFare. It is intended to allow administrators to monitor and control ticketing devices dire
  • June 19, 2020
    Brescia Metro goes contactless with Conduent
    ABT move is part of wider modernisation work by the Italian transit agency