Skip to main content

Australian Capital Territory does it MyWay+ with new multimodal ticketing system

Users can pay for travel via an account or usual mobile methods
By Adam Hill November 22, 2024 Read time: 1 min
Going live (image: ACT Government)

A new public transport ticketing system is going live in the Australian Capital Territory (ACT) next week, replacing the old MyWay system.

MyWay+ will allow people to plan and pay for multimodal journeys in ACT, which includes Australia's capital city, Canberra.

It begins on Wednesday 27 November following several months of system and user testing; new equipment has been installed on buses and at bus and light rail platforms and interchanges.

Passengers don't need to have an account: they can also use a credit card, debit card, Apple or Google Pay on their mobile phone to tap on and off.

Via an app and online portal, users can check accessibility options and receive personalised messages for bus and light rail services.

They can also purchase a physical MyWay+ travel card (including concession travel cards) from retail outlets.

ACT Government says there will be system improvements to both the MyWay+ account and app over the coming months, based on user feedback "as well as planned future software and system updates designed to enhance the user experience and meet the needs of Canberrans".

Customer service representatives will be located at major bus and light rail stops over the coming weeks as well as attending community events.

For more information on companies in this article

Related Content

  • New Haven shows small can be beautiful
    October 22, 2014
    Connecticut’s new administration is using smart policy and ITS solutions to bridge social divides. Andrew Bardin Williams investigates. With only 130,000 residents, New Haven can hardly be called a metropolis. Measuring less than 502km (18 square miles), the city is huddled against the coast, squeezed between two mountains (appropriately called East Rock and West Rock) that, at 111m and 213m (366ft and 700ft) respectively, can hardly be called mountains. The airport is small and has limited service, and th
  • Demand-responsive transport keeps things flexible
    July 20, 2023
    Mobility needs change: Elena Ziller of OpenMove explains why demand-responsive transport is emerging as a hot mobility trend – and why it’s not without challenges
  • InfoConnect delivers accurate travel information on all levels
    August 1, 2012
    Deryk Whyte provides an overview of how the New Zealand Transport Agency's InfoConnect concept was developed. Historically, the New Zealand Transport Agency (NZTA) (formerly Transit New Zealand) has faced challenges in communicating effectively with road users, its customers, about highway-related events or incidents in a timely, accurate manner. Prior to 2007, Transit relied on a third-party organisation to collect and disseminate national road condition information. This often resulted in incomplete infor
  • GMV system upgrades Cyprus's buses to improve traffic conditions
    December 22, 2017
    Cyprus's Transport and communications minister, Marios Demetriadis, travelled onboard one of the country's modernized buses fitted with GMV's fleet-management system to provide riders with real-time, bus stop and status information and improve the region's public transport services. This equipment has been installed in two-thirds of the 790 vehicles and will include fleets from Nicosia and Limassol in December.