Skip to main content

Australian Capital Territory does it MyWay+ with new multimodal ticketing system

Users can pay for travel via an account or usual mobile methods
By Adam Hill November 22, 2024 Read time: 1 min
Going live (image: ACT Government)

A new public transport ticketing system is going live in the Australian Capital Territory (ACT) next week, replacing the old MyWay system.

MyWay+ will allow people to plan and pay for multimodal journeys in ACT, which includes Australia's capital city, Canberra.

It begins on Wednesday 27 November following several months of system and user testing; new equipment has been installed on buses and at bus and light rail platforms and interchanges.

Passengers don't need to have an account: they can also use a credit card, debit card, Apple or Google Pay on their mobile phone to tap on and off.

Via an app and online portal, users can check accessibility options and receive personalised messages for bus and light rail services.

They can also purchase a physical MyWay+ travel card (including concession travel cards) from retail outlets.

ACT Government says there will be system improvements to both the MyWay+ account and app over the coming months, based on user feedback "as well as planned future software and system updates designed to enhance the user experience and meet the needs of Canberrans".

Customer service representatives will be located at major bus and light rail stops over the coming weeks as well as attending community events.

For more information on companies in this article

Related Content

  • Gothenburg to implement congestion charging
    February 2, 2012
    Gothenburg, which is line to become Sweden's second major city to implement congestion charging, will not enjoy the pre-deployment trials and referendum which Stockholm did. But, says the STA's Eva Söderberg, this is less of an issue than might be imagined
  • 50 years of Cubic Transportation Systems
    August 25, 2022
    If you detect an air of celebration on the Cubic stand, there’s a good reason for it. June 2022 marked 50 years of Cubic Transportation Systems. While Cubic Corporation started 70 years ago, the transportation business began in 1972 and has since been nurtured and developed into a successful $1 billion enterprise and an established leader in the transportation industry.
  • Nordic ticket to ride
    December 4, 2024
    Why is making a multimodal travel plan between Nordic nations so difficult? No wonder planes and cars are so popular, says Søren Sørensen – but a new project means things may be about to change
  • Init’s Connect Card fare system launches in Sacramento
    June 20, 2017
    The Sacramento Area Council of Governments (SACOG), US, has launched the Connect Card, a region-wide fare collection system implemented by Init Innovations in Transportation. The system incorporates nine transit agencies covering six counties within the Sacramento region, serving a population of 2.5 million.