Skip to main content

Australian Capital Territory does it MyWay+ with new multimodal ticketing system

Users can pay for travel via an account or usual mobile methods
By Adam Hill November 22, 2024 Read time: 1 min
Going live (image: ACT Government)

A new public transport ticketing system is going live in the Australian Capital Territory (ACT) next week, replacing the old MyWay system.

MyWay+ will allow people to plan and pay for multimodal journeys in ACT, which includes Australia's capital city, Canberra.

It begins on Wednesday 27 November following several months of system and user testing; new equipment has been installed on buses and at bus and light rail platforms and interchanges.

Passengers don't need to have an account: they can also use a credit card, debit card, Apple or Google Pay on their mobile phone to tap on and off.

Via an app and online portal, users can check accessibility options and receive personalised messages for bus and light rail services.

They can also purchase a physical MyWay+ travel card (including concession travel cards) from retail outlets.

ACT Government says there will be system improvements to both the MyWay+ account and app over the coming months, based on user feedback "as well as planned future software and system updates designed to enhance the user experience and meet the needs of Canberrans".

Customer service representatives will be located at major bus and light rail stops over the coming weeks as well as attending community events.

For more information on companies in this article

Related Content

  • Init wins e-fare system in Oregon
    April 2, 2014
    In a project valued at more than US$14 million, integrated ITS and ticketing systems supplier Init is to implement a new e-fare/smart card payment system for the Tri-County Metropolitan Transportation District of Oregon (TriMet) in the US. TriMet provides bus, light rail, and commuter rail service in the Portland metro area; the new system will enable passengers to utilise contactless bank cards and mobile phones, offering more convenience and pricing equity. The contract comprises the delivery of a
  • Transport technology transforming bus stops in Los Angeles
    January 20, 2012
    David Crawford reports on a pioneering blend of transport technology and aesthetic By gaining a design award before installation has even started, the US$6.9 million City of Santa Monica (California)'s Big Blue Bus Shelter and Branding Package has ensured early interest among what it expects to be a new wave of transit riders. The American Institute of Architects' Los Angeles chapter's recently conferred 'Next LA Citation Award for Architecture', given for design excellence in projects as yet unbuilt, comm
  • TfL launches app to aid social distancing
    August 25, 2020
    App provides accessibility information for disabled users, TfL says. 
  • Cross referencing data sets reveals now decision support information
    November 18, 2014
    Combining previously unrelated sets of data can provide an in-depth view of travel patterns. "Through the use of analytical tools, Urban Insights seeks to help transportation organisations benefit from the vast amounts of detailed data they collect every day.”