Skip to main content

Australian Capital Territory does it MyWay+ with new multimodal ticketing system

Users can pay for travel via an account or usual mobile methods
By Adam Hill November 22, 2024 Read time: 1 min
Going live (image: ACT Government)

A new public transport ticketing system is going live in the Australian Capital Territory (ACT) next week, replacing the old MyWay system.

MyWay+ will allow people to plan and pay for multimodal journeys in ACT, which includes Australia's capital city, Canberra.

It begins on Wednesday 27 November following several months of system and user testing; new equipment has been installed on buses and at bus and light rail platforms and interchanges.

Passengers don't need to have an account: they can also use a credit card, debit card, Apple or Google Pay on their mobile phone to tap on and off.

Via an app and online portal, users can check accessibility options and receive personalised messages for bus and light rail services.

They can also purchase a physical MyWay+ travel card (including concession travel cards) from retail outlets.

ACT Government says there will be system improvements to both the MyWay+ account and app over the coming months, based on user feedback "as well as planned future software and system updates designed to enhance the user experience and meet the needs of Canberrans".

Customer service representatives will be located at major bus and light rail stops over the coming weeks as well as attending community events.

For more information on companies in this article

Related Content

  • Umo comes to public transit in Canada's Sault Ste. Marie
    September 21, 2023
    Ontario city's transit system will still include a cash payment option
  • Hamburg’s on-demand alternative to commuting by car
    December 5, 2017
    As Hamburg is confirmed as the host for the 2021 ITS World Congress, David Crawford looks at the city’s moves towards enabling MaaS-type operations. Germany’s second-largest city, Hamburg, is pinning its civic reputation on having its promised all-electric, on-demand, shuttle bus ridesharing service up and running by 2018. Partners in the three-year project are regional metro and bus service provider Hamburger Hochbahn and Volkswagen Group’s Berlinbased mobility innovation subsidiary Moia, which was set
  • US favours express buses are for intercity travel
    November 26, 2013
    David Crawford records an upsurge in ground travel. Express buses are powering ahead of air and rail as the US’ most-favoured form of intercity travel and major operators are investing in passenger-attracting and retaining technologies. At the same time ‘kayak’-style price comparison websites are emerging to widen rider choice. Modelled on airline industry search engines that find cheap flight deals by comparing carriers’ offers, these new websites aim to fill the same gap for a ground-travel equivalent
  • Flowbird helps Minneapolis go contactless 
    April 9, 2021
    Kerbside kiosks replaced with multi-use terminals to pay for transport and parking services