Skip to main content

Australian Capital Territory does it MyWay+ with new multimodal ticketing system

Users can pay for travel via an account or usual mobile methods
By Adam Hill November 22, 2024 Read time: 1 min
Going live (image: ACT Government)

A new public transport ticketing system is going live in the Australian Capital Territory (ACT) next week, replacing the old MyWay system.

MyWay+ will allow people to plan and pay for multimodal journeys in ACT, which includes Australia's capital city, Canberra.

It begins on Wednesday 27 November following several months of system and user testing; new equipment has been installed on buses and at bus and light rail platforms and interchanges.

Passengers don't need to have an account: they can also use a credit card, debit card, Apple or Google Pay on their mobile phone to tap on and off.

Via an app and online portal, users can check accessibility options and receive personalised messages for bus and light rail services.

They can also purchase a physical MyWay+ travel card (including concession travel cards) from retail outlets.

ACT Government says there will be system improvements to both the MyWay+ account and app over the coming months, based on user feedback "as well as planned future software and system updates designed to enhance the user experience and meet the needs of Canberrans".

Customer service representatives will be located at major bus and light rail stops over the coming weeks as well as attending community events.

For more information on companies in this article

Related Content

  • Cubic to install mobile ticketing system in Ireland
    April 25, 2019
    Cubic Transportation Systems (CTS) has won a contract valued more than $4 million from Ireland’s National Transport Authority (NTA) to deliver a mobile ticketing system. CTS says the solution will provide users with a single capability to purchase tickets for multiple public transport operators. It enables multimodal transportation via an integrated user interface while the mobile ticketing app allows passengers to purchase tickets and manage accounts online. CTS’s solution is already being rolled out
  • Cubic completes expansion of NextBus System in Queensland
    May 13, 2015
    Following last year’s trial on the Sunbus bus network on Queensland’s Sunshine Coast in Australia, Cubic Transportation Systems says its new NextBus real-time passenger information system has undergone a major expansion in the south east corner of the state. This follows the official launch of the new system on 7 May, enabling NextBus to officially go live on thousands of bus and ferry services across the TransLink public transport system in south east Queensland. Cubic replaced more than 2,500 driver
  • Coronavirus: World’s transit system moves into lockdown
    March 20, 2020
    The threat of coronavirus is plunging the world’s transit systems into lockdown as ridership numbers dwindle and limited services become the norm.
  • Congestion charge: Big Changes in the Big Apple
    July 11, 2023
    New York City is falling in line with other major global cities in charging drivers for using its streets, writes Adam Hill: the Central Business District Tolling Program is on its way. Probably