Skip to main content

Australian Capital Territory does it MyWay+ with new multimodal ticketing system

Users can pay for travel via an account or usual mobile methods
By Adam Hill November 22, 2024 Read time: 1 min
Going live (image: ACT Government)

A new public transport ticketing system is going live in the Australian Capital Territory (ACT) next week, replacing the old MyWay system.

MyWay+ will allow people to plan and pay for multimodal journeys in ACT, which includes Australia's capital city, Canberra.

It begins on Wednesday 27 November following several months of system and user testing; new equipment has been installed on buses and at bus and light rail platforms and interchanges.

Passengers don't need to have an account: they can also use a credit card, debit card, Apple or Google Pay on their mobile phone to tap on and off.

Via an app and online portal, users can check accessibility options and receive personalised messages for bus and light rail services.

They can also purchase a physical MyWay+ travel card (including concession travel cards) from retail outlets.

ACT Government says there will be system improvements to both the MyWay+ account and app over the coming months, based on user feedback "as well as planned future software and system updates designed to enhance the user experience and meet the needs of Canberrans".

Customer service representatives will be located at major bus and light rail stops over the coming weeks as well as attending community events.

For more information on companies in this article

Related Content

  • ITS Australia Awards 2024: the winners!
    February 16, 2024
    15th annual ITS Australia Awards in Brisbane reflected end-user safety and industry collaboration
  • Cubic’s director of mobile shares predictions for 2018
    December 22, 2017
    Robert Spogis, Cubic’s director of mobile shared his 2018 predictions on how the transport sector will be transformed through the adoption of a mobile infrastructure as its popularity grows and how transit apps will leverage AI/machine learning to provide more personalised commuter experiences. In addition, he estimated that mobile technology such as Near Field Communications and Bluetooth will provide simpler and more intuitive ticketing methods than traditional paper tickets.
  • Melbourne buses to get bus tracking system
    March 31, 2014
    Public Transport Victoria (PTV) in Australia has opted for Smartrak as the preferred supplier to operate the bus tracking system (BTS) for metropolitan buses. PTV chief executive officer Mark Wild said that the award of this contract is another step forward in providing better and real-time information, as well as improved bus services for our customers. It also paves the way for the provision of real time bus tracking information via smartphone apps, online and PTV’s customer contact centre. The new
  • Hayden AI’s Renee Autumn Ray: ‘It’s about problem solving’
    December 6, 2022
    Renee Autumn Ray is senior director of global strategy for Hayden AI. She has also admitted to impostor syndrome, has no time for people who scorn the public sector and offers one simple rule about social media. Adam Hill meets her to find out what that is, among other things