Skip to main content

Australian Capital Territory does it MyWay+ with new multimodal ticketing system

Users can pay for travel via an account or usual mobile methods
By Adam Hill November 22, 2024 Read time: 1 min
Going live (image: ACT Government)

A new public transport ticketing system is going live in the Australian Capital Territory (ACT) next week, replacing the old MyWay system.

MyWay+ will allow people to plan and pay for multimodal journeys in ACT, which includes Australia's capital city, Canberra.

It begins on Wednesday 27 November following several months of system and user testing; new equipment has been installed on buses and at bus and light rail platforms and interchanges.

Passengers don't need to have an account: they can also use a credit card, debit card, Apple or Google Pay on their mobile phone to tap on and off.

Via an app and online portal, users can check accessibility options and receive personalised messages for bus and light rail services.

They can also purchase a physical MyWay+ travel card (including concession travel cards) from retail outlets.

ACT Government says there will be system improvements to both the MyWay+ account and app over the coming months, based on user feedback "as well as planned future software and system updates designed to enhance the user experience and meet the needs of Canberrans".

Customer service representatives will be located at major bus and light rail stops over the coming weeks as well as attending community events.

For more information on companies in this article

Related Content

  • US pledges £250m aid to transit jobs
    June 23, 2021
    Transportation secretary Pete Buttigieg is allocating funds to projects in 31 US states
  • Seamless and Q-Park partner on pay by phone parking
    April 26, 2013
    Swedish payment solutions provider Seamless and Q-Park, the country’s private car park operator are to partner on a project that will enable motorists to pay for parking via SEQR using their mobile phone. Customers simply use the SEQR app in the phone to scan a QR code, and then approve the transaction by entering their PIN. A customer paying for parking with SEQR can also extend the parking time directly from their mobile without needing to return to the car park. The customer receives an immediate digita
  • IBM helping to transform Zhenjiang's transport system
    March 22, 2012
    IBM and the City of Zhenjiang, China, have announced that IBM is helping to transform the city's public transportation system. Zhenjiang will use hardware, software, services and technologies from the company’s research labs, all brought together through the IBM intelligent operations centre (IOC) for smarter cities, a solution that will serve as the central point of command for the city.
  • Data exploits parking potential
    March 11, 2015
    David Crawford parallel parks with innovations in two continents. Surveys of US cities indicate that drivers searching for parking can account for up to 37% of all urban traffic congestion. A 2011 study by IBM of 20 cities around the world found that nearly six out of ten drivers had abandoned their search for a parking space at least once; while motorists generally spent on average 20 minutes looking for a sought-after spot.