Abellio and Cubic trial UK’s first ‘video ticket office’ at Stansted Airport

What is said to be the UK’s first ‘video ticket office’ NextAgent has arrived at Stansted Airport as transport provider Abellio and Cubic Transportation Systems (CTS) trial an innovative solution to improve ticket purchasing options for rail passengers. The new NextAgent, developed by CTS, will provide passengers with the benefit of a walk-up ticket office that will connect passengers via a live video-link to an Abellio Greater Anglia ticketing expert. The system is currently being trialled at Stans
February 11, 2016 Read time: 2 mins
What is said to be the UK’s first ‘video ticket office’ NextAgent has arrived at Stansted Airport as transport provider Abellio and 378 Cubic Transportation Systems (CTS) trial an innovative solution to improve ticket purchasing options for rail passengers.

The new NextAgent, developed by CTS, will provide passengers with the benefit of a walk-up ticket office that will connect passengers via a live video-link to an Abellio Greater Anglia ticketing expert.

The system is currently being trialled at Stansted Airport to improve customer experience for rail users. NextAgent can use the inbuilt camera for document validation if needed and share information with passengers to help them make their journey. A wide range of UK destinations and train services is also available.

While the NextAgent at Stansted Airport currently only sells magnetic tickets, the unit is capable of delivering all the functionality of a staffed ticket office, including vending a comprehensive range of media such as smart cards, magnetic tickets, paper barcodes, e-ticketing and mobile ticketing.

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