Abellio and Cubic trial UK’s first ‘video ticket office’ at Stansted Airport

What is said to be the UK’s first ‘video ticket office’ NextAgent has arrived at Stansted Airport as transport provider Abellio and Cubic Transportation Systems (CTS) trial an innovative solution to improve ticket purchasing options for rail passengers. The new NextAgent, developed by CTS, will provide passengers with the benefit of a walk-up ticket office that will connect passengers via a live video-link to an Abellio Greater Anglia ticketing expert. The system is currently being trialled at Stans
February 11, 2016 Read time: 2 mins
What is said to be the UK’s first ‘video ticket office’ NextAgent has arrived at Stansted Airport as transport provider Abellio and 378 Cubic Transportation Systems (CTS) trial an innovative solution to improve ticket purchasing options for rail passengers.

The new NextAgent, developed by CTS, will provide passengers with the benefit of a walk-up ticket office that will connect passengers via a live video-link to an Abellio Greater Anglia ticketing expert.

The system is currently being trialled at Stansted Airport to improve customer experience for rail users. NextAgent can use the inbuilt camera for document validation if needed and share information with passengers to help them make their journey. A wide range of UK destinations and train services is also available.

While the NextAgent at Stansted Airport currently only sells magnetic tickets, the unit is capable of delivering all the functionality of a staffed ticket office, including vending a comprehensive range of media such as smart cards, magnetic tickets, paper barcodes, e-ticketing and mobile ticketing.

Related Content

  • November 24, 2016
    UK government to invest in autonomous cars, low emission vehicles
    Presenting his Autumn Statement, Chancellor Philip Hammond announced investment in transportation, including £390 million for future transport and a major new investment in the UK transport infrastructure. The £390 million investment in future technology includes: investment in testing infrastructure for driverless cars; provision of at least 550 new electric and hydrogen buses, reduce the emissions of 1,500 existing buses and support taxis to become zero emission; installation of more charging points fo
    Read More
  • September 2, 2015
    Cubic to update Bay Area Rapid Transit revenue management system
    Cubic Transportation Systems (CTS) has been awarded a $12.6 million contract by the San Francisco Bay Area Rapid Transit District (BART) to update its revenue management system. The state-of-good-repair project includes ticket vending machines, add fare machines, fare gates and parking validator devices to extend the equipment life while providing new payment functionality that can be used in the future. In addition, the new readers for BART’s equipment will have Europay, MasterCard and Visa (EMV)-co
    Read More
  • June 21, 2017
    Cubic to highlight intelligent transport solutions at ITS European Congress
    Executives from Cubic Transportation Systems (CTS), will discuss multiple topics at the 12th ITS European Congress in Strasbourg, following the conference theme of “ITS Beyond Borders.”
    Read More
  • September 7, 2016
    Cubic shows the way out of silos
    Cubic Transportation Systems will be showcasing a range of advanced ITS solutions, including the company’s integrated, multimodal transport management platform. This feature-rich platform incorporates a range of functions to connect previously fragmented and silo-based traffic control systems and public transport systems.
    Read More

Highlighted Content