Skip to main content

TfL commences consultation on cashless trams

Transport for London (TfL) has begun an eight-week public consultation on plans to make trams in London ‘cashless’. The proposal would see existing cash ticket machines, which only sell a small number of the more expensive paper tickets every week and do not allow customers to top-up their Oyster card, removed from the tram network. As the ticket machines, which were installed when the tram system opened in 2000, have such low usage and have now reached the end of their useful life
September 5, 2017 Read time: 2 mins

1466 Transport for London (TfL) has begun an eight-week public consultation on plans to make trams in London ‘cashless’.
 
The proposal would see existing cash ticket machines, which only sell a small number of the more expensive paper tickets every week and do not allow customers to top-up their Oyster card, removed from the tram network.
 
As the ticket machines, which were installed when the tram system opened in 2000, have such low usage and have now reached the end of their useful life, it is no longer cost effective for TfL to maintain them or have them replaced.
 
TfL therefore proposes to remove the machines and ask any customers who still buy paper tickets to switch to Oyster or contactless. Customers will be able to top up their Oyster cards at Oyster Ticket Stops along the route, at ticket machines at National Rail stations or via the TfL website and forthcoming TfL Ticketing app.
 
Due to the convenience and value for money of payment using Oyster and contactless bank payment cards, only 0.3 per cent of single tram journeys are paid for with a ticket bought from a tram stop ticket machine. This is fewer than 250 tickets per day, with more than half of these sold from 10 tram stops.
 
A paper ticket bought from a ticket machine costs £2.60 whereas the equivalent pay as you go single fare with Oyster or a contactless bank card is £1.50. Customers using pay as you go also have access to the Mayor’s Hopper fare, which gives a second tram or bus journey for free within one hour of touching in on the first tram or bus journey.
 
Subject to the results of the consultation, a final decision on whether to remove the machines will be made early next year.
 
The consultation runs until Sunday 29 October.

UTC

Related Content

  • July 4, 2012
    Meeting the challenges of smartcard fare payment
    David Crawford monitors a growing trend in contactless smartcard ticketing The north east United States has become a hive of activity in the smart fare payment arena. In October 2011, the New York Metropolitan Transportation Authority (MTA) published, as a preliminary to an imminent procurement process, the detailed concept of its New Fare Payment System (NFPS). Based on open payment industry standards, this is designed to be implemented on all MTA bus and subway services operated by New York City Transit (
  • November 5, 2021
    The world was your Oyster
    Embracing digital payments and transparent journey planning is key to changing traveller behaviour and accelerating integrated public transport, says Martin Howell of Worldline
  • October 27, 2020
    Init helps Nottingham buses go cashless
    The system received a 96% satisfaction score from more than 600 testers, firm says
  • October 9, 2015
    Transport for London and Cubic scoop another major ticketing award
    Cubic Transportation Systems (CTS) and Transport for London (TfL)’s contactless bankcard system have been awarded the Most Innovative Transport Project prize at the recent National Transport Awards, the seventh major award this year for Cubic and TfL’s contactless system. Launched in 2012, the contactless bankcard system was extended in 2014 to cover London’s entire transit network – including Tube, rail, bus and tram services. Since the introduction of the contactless payment scheme, more than 180 milli