Most Brits do not expect new transport tech anytime soon, says Fujitsu

Three-quarters of Brits do not expect to see artificial intelligence (AI), Internet of Things (IoT) or machine learning (ML) used in transport in the next five years, says Fujitsu. Eight out of 10 respondents to a survey for the Japanese tech firm also do not anticipate the use of facial recognition for security purposes in that time. Despite this, the British public welcomes new technology used in transport, with more than a third of respondents saying that technologies such as contactless payments
April 16, 2019 Read time: 2 mins

Three-quarters of Brits do not expect to see artificial intelligence (AI), Internet of Things (IoT) or machine learning (ML) used in transport in the next five years, says 5163 Fujitsu.  

Eight out of 10 respondents to a survey for the Japanese tech firm also do not anticipate the use of facial recognition for security purposes in that time.

Despite this, the British public welcomes new technology used in transport, with more than a third of respondents saying that technologies such as contactless payments have made journeys more efficient.

Additionally, six out of 10 people are pleased with the availability of contactless or smartphone payments at security barriers - while more than half consider route planning services such as 1466 Transport for London’s ‘Plan a Journey’ app as a valuable service.

Rabih Arzouni, Fujitsu’s chief technology officer for transport, says: “It is clear that passengers welcome the use of new technologies, but the data highlights that consumers are sometimes not necessarily aware they are benefiting from these services, in the same way they enjoy features like contactless payments.”

Arzouni believes that consumer expectations of future technologies may be “dampened” by the lack of exposure to back-end use of AI, IoT and ML on their journeys.

“These technologies are already providing the foundations for more personalised, efficient transport services, and so operators must ensure they communicate how, where and why new technologies are being used to improve services,” he continues. “In doing so, operators will help engender positive customer sentiment for the work they are doing, which is crucial for the future health of their relationship with passengers, in the face of increasing competition from private transport entities.”

The research was carried out by survey consultant Censuswide.

Urban Traffic Control

For more information on companies in this article

Related Content

  • Autonomous vehicles, smart cities: moving beyond the hype
    February 21, 2018
    There is a lot of excited chatter about autonomous vehicles – but 2getthere’s Robbert Lohmann suggests we might need to take a step back and look realistically at what is achievable. You might be surprised that the chief commercial officer of a company delivering autonomous vehicles would begin an article with the suggestion that we need to get past the hype. And yet I do; because we have to, and urgently so. The hype prevents the development of autonomous vehicles that address actual transit needs. And
    Read More
  • Contactless and NFC set to grow finds CARTES commissioned survey
    October 30, 2013
    As the number of smart phone and tablet users continues to soar, consumer purchasing behaviour will change and consumers will increasingly opt for the convenience of contactless cards and NFC-based payments in the next three to five years. This is one of the findings of a new study into retail payment technology trends, commissioned by CARTES Secure Connexions Event and Payments Cards & Mobile, which also revealed that difference stakeholders have different priorities when it comes to the next generation of
    Read More
  • Connected vehicles - potential to transform US transportation
    April 12, 2013
    There’s a new face in the driving seat at the US Department of Transport’s ITS Joint Program Office. Fortunately, as Robin Meczes finds out, he’s no learner driver… Ask Kenneth Leonard why he wanted his new job as director of the ITS Joint Program Office, and his answer comes back without a second’s delay. “The potential to save lives, reduce injuries and help people enjoy a more efficient transportation system is the kind of challenge that makes me want to come to work each morning,” he says. “In my opinio
    Read More
  • Control room tech ends data overload
    July 22, 2021
    There have never been so many data sources available to traffic control centre operators – but too much data can be as bad as too little when making decisions. Adam Hill asks how control room technology companies can help operators screen out the white noise
    Read More

Highlighted Content