Most Brits do not expect new transport tech anytime soon, says Fujitsu

Three-quarters of Brits do not expect to see artificial intelligence (AI), Internet of Things (IoT) or machine learning (ML) used in transport in the next five years, says Fujitsu. Eight out of 10 respondents to a survey for the Japanese tech firm also do not anticipate the use of facial recognition for security purposes in that time. Despite this, the British public welcomes new technology used in transport, with more than a third of respondents saying that technologies such as contactless payments
April 16, 2019 Read time: 2 mins

Three-quarters of Brits do not expect to see artificial intelligence (AI), Internet of Things (IoT) or machine learning (ML) used in transport in the next five years, says 5163 Fujitsu.  

Eight out of 10 respondents to a survey for the Japanese tech firm also do not anticipate the use of facial recognition for security purposes in that time.

Despite this, the British public welcomes new technology used in transport, with more than a third of respondents saying that technologies such as contactless payments have made journeys more efficient.

Additionally, six out of 10 people are pleased with the availability of contactless or smartphone payments at security barriers - while more than half consider route planning services such as 1466 Transport for London’s ‘Plan a Journey’ app as a valuable service.

Rabih Arzouni, Fujitsu’s chief technology officer for transport, says: “It is clear that passengers welcome the use of new technologies, but the data highlights that consumers are sometimes not necessarily aware they are benefiting from these services, in the same way they enjoy features like contactless payments.”

Arzouni believes that consumer expectations of future technologies may be “dampened” by the lack of exposure to back-end use of AI, IoT and ML on their journeys.

“These technologies are already providing the foundations for more personalised, efficient transport services, and so operators must ensure they communicate how, where and why new technologies are being used to improve services,” he continues. “In doing so, operators will help engender positive customer sentiment for the work they are doing, which is crucial for the future health of their relationship with passengers, in the face of increasing competition from private transport entities.”

The research was carried out by survey consultant Censuswide.

Urban Traffic Control

For more information on companies in this article

Related Content

  • Avoiding the call of the wild
    June 29, 2018
    Hitting an animal on a rural road can be fatal for all parties involved – but detecting and avoiding them requires clever technology. Andrew Williams carefully scans the horizon for details. Wildlife-vehicle collisions are an ever-present threat in rural areas around the world, and there is certainly nothing funny about suddenly finding an angry moose in your headlights on a sharp bend. A variety of detection and avoidance systems are currently in use or under development to help prevent your vehicle being
    Read More
  • Making the most of Michigan
    January 9, 2018
    Michigan DoT’s Kirk Steudle takes time out from the ITS World Congress in Montreal to talk to Colin Sowman. Thirty years ago, a professional engineer named Kirk Steudle joined Michigan Department of Transportation (MDoT). Today he’s the state transportation director, responsible for more than 16,000km (10,000 miles) of state highways (including 4,000 bridges), some 2,500 employees and a budget of more than $4 billion. We caught up with Steudle during the ITS World Congress in Montreal and asked how he
    Read More
  • Iomob: Tech can help us make better transport choices
    January 24, 2023
    Tired of ‘greenwashing’? Maybe it’s time for the transport sector to think differently, and more ambitiously, about how to encourage greener modal shift, suggests Adrian Ulisse of Iomob
    Read More
  • Fara keeps data delivery simple
    January 25, 2018
    Simplifying the delivery of data and information gathered by traffic management, ticketing and other systems can improve travel efficiency and the traveller’s experience. Having quantified and analysed the previously unmonitored movement of road vehicles, trains, metros, cyclists and pedestrians, the ITS sector is a prime example of the digital world. Patterns discerned from those previously random happenings enable authorities to design more efficient transport systems, allow transport operators to run
    Read More

Highlighted Content