Most Brits do not expect new transport tech anytime soon, says Fujitsu

Three-quarters of Brits do not expect to see artificial intelligence (AI), Internet of Things (IoT) or machine learning (ML) used in transport in the next five years, says Fujitsu. Eight out of 10 respondents to a survey for the Japanese tech firm also do not anticipate the use of facial recognition for security purposes in that time. Despite this, the British public welcomes new technology used in transport, with more than a third of respondents saying that technologies such as contactless payments
April 16, 2019 Read time: 2 mins

Three-quarters of Brits do not expect to see artificial intelligence (AI), Internet of Things (IoT) or machine learning (ML) used in transport in the next five years, says 5163 Fujitsu.  

Eight out of 10 respondents to a survey for the Japanese tech firm also do not anticipate the use of facial recognition for security purposes in that time.

Despite this, the British public welcomes new technology used in transport, with more than a third of respondents saying that technologies such as contactless payments have made journeys more efficient.

Additionally, six out of 10 people are pleased with the availability of contactless or smartphone payments at security barriers - while more than half consider route planning services such as 1466 Transport for London’s ‘Plan a Journey’ app as a valuable service.

Rabih Arzouni, Fujitsu’s chief technology officer for transport, says: “It is clear that passengers welcome the use of new technologies, but the data highlights that consumers are sometimes not necessarily aware they are benefiting from these services, in the same way they enjoy features like contactless payments.”

Arzouni believes that consumer expectations of future technologies may be “dampened” by the lack of exposure to back-end use of AI, IoT and ML on their journeys.

“These technologies are already providing the foundations for more personalised, efficient transport services, and so operators must ensure they communicate how, where and why new technologies are being used to improve services,” he continues. “In doing so, operators will help engender positive customer sentiment for the work they are doing, which is crucial for the future health of their relationship with passengers, in the face of increasing competition from private transport entities.”

The research was carried out by survey consultant Censuswide.

Urban Traffic Control

Related Content

  • Driven demos AVs operating ‘safely’ in London
    October 7, 2019
    The Driven Consortium has completed a week-long demonstration which it says shows that autonomous vehicles (AVs) can operate safely in London - with a safety driver. Driven - a £13.6 million initiative supported by the UK government - carried out the demo around Queen Elizabeth Olympic Park in Stratford in the east of the city. Driven has focused on completing fully-autonomous routes within the UK capital and the city of Oxford using Oxbotica’s autonomous software. Consortium members Moninet and Axa XL p
    Read More
  • ‘Only 20% of people’ would put their child inside an AV, says Fujitsu
    July 24, 2018
    Only 20% of people would be prepared to put their child inside an autonomous vehicle (AV), according to research from Fujitsu. People are more anxious about adopting digital services in travel than they are in other areas of their lives, according to Russell Goodenough, the company’s managing director of business and transport. Just 40% of people would put their trust in an AV - and the transport sector is falling behind in the race to digitisation, the company says. Speaking at a media forum in Lo
    Read More
  • UK readiness for AVs depends on gender, age and location, says Fujitsu
    November 27, 2018
    The UK’s readiness to use a ride from a driverless car depends on gender, age and where you live, says a new report from Fujitsu. In a study of 2,000 members of the British public and 600 senior business decision makers, Fujitsu has discovered that transport is second only to education as the sector people are most keen to see transformed by technology. Despite this, there remains some ‘discomfort’ surrounding autonomous vehicles (AV). Less than a third of respondents would be happy to be picked up by a
    Read More
  • 2019 ‘won’t be the year of blockchain’, says Fujitsu
    February 6, 2019
    Blockchain technology will not break through into the mainstream of the British transportation sector during 2019, according to Fujitsu. Blockchain has been touted as the solution to a number of transportation issues, but Chris Patton from Fujitsu’s EMEIA transport team urges caution. While acknowledging that the technology holds ‘exciting’ operational and commercial potential for the public transport sector, he says: “The key word there, though, is potential. While it is undeniable blockchain will ma
    Read More

Highlighted Content