Lyft ramps up driver and passenger safety efforts

Ride-share firm Lyft is seeking to head off concerns over passenger safety by requiring its drivers to take a ‘community safety’ course. Lyft has partnered with non-profit anti-sexual assault organisation Rainn, and drivers will be required to complete an education course designed by both parties. Riders and drivers must agree to Lyft’s community guidelines on behaving with care and respect. Passengers reported for violating these will be removed from the platform while drivers will be required to take add
September 19, 2019 Read time: 2 mins

Ride-share firm 8789 Lyft is seeking to head off concerns over passenger safety by requiring its drivers to take a ‘community safety’ course.

Lyft has partnered with non-profit anti-sexual assault organisation Rainn, and drivers will be required to complete an education course designed by both parties. Riders and drivers must agree to Lyft’s community guidelines on behaving with care and respect. Passengers reported for violating these will be removed from the platform while drivers will be required to take additional safety courses.

According to a blog %$Linker: 2 External <?xml version="1.0" encoding="utf-16"?><dictionary /> 0 0 0 link-external post false http://blog.lyft.com/ false false%>, Lyft is now offering a ‘smart trip check-in’ service where - if a journey appears to have unexplained delays - its team will ask the driver and passenger whether they need support.

Lyft co-founder John Zimmer says all safety features in the app will be available in a single place, including a way to dial 911. Emergency assistance from the app displays vehicle information and the number plate, making it easier to inform dispatchers if necessary.

“We've known since the beginning that as part of our mission, we must heavily invest in safety,” he continues. “We continue to welcome accountability and partnership to best protect our rider and driver community.”

In February, Lyft formed a community safety programme committee led by general counsel Kristin Sverchek, and former US secretary of transportation Anthony Foxx. It has introduced 14 new safety features this year including increased anti-fraud measures and requiring detailed feedback for any rides less than four stars.

Urban Traffic Control

For more information on companies in this article

Related Content

  • Transpo measures up when it comes to MMA markings
    March 20, 2018
    “Tell us what you need in markings and we’ll deliver it.” That’s the message to potential European clients says Michael Stenko, chief executive of Transpo Industries, based near New York. Transpo manufactures to customer requirements surface and pavement markings for roads and airfields, as well as the Visi-Barrier, a precast polymer concrete barrier panel. A big issue for many local authorities and contractors is delivery of enough pavement marking for when they need it, where they need it and on time.
    Read More
  • Careem offers transport for Saudi Arabia hospitals
    July 10, 2019
    Careem is to provide a transportation service to patients travelling to and from Saudi German Hospitals (SGH) in the Kingdom of Saudi Arabia. SGH is a provider of healthcare services located in the Middle East and North Africa region with hospitals located in areas such as Egypt and Dubai. Makarem Sobhi Batterjee, vice chairman, SGH, told the Saudi Gazette: “This agreement will help pave the way in addressing our patient’s transportation needs.” As part of the agreement, patients will receive 20%
    Read More
  • Singapore looking to implement automatic fare collection system
    November 18, 2015
    Singapore’s The Land Transport Authority (LTA) is seeking industry’s views on the technology, equipment and services necessary to upgrade the current AFC system to support a hands free solution that will enable a commuter to take the public transport without the need to tap a fare card on the fare gates or processors in future. The LTA’s vision for the future is a fare payment system where technology will help detect and automatically register commuters in a bus or train, so long as the commuter has the far
    Read More
  • SVS-Vistek unveils ultra-high resolution camera
    March 21, 2018
    SVS-Vistek is showcasing a new, ultra-high resolution camera capable of taking photographs of up to 120 megapixels for ANPR purposes. The camera’s resolution is so great that it can be placed some distance from the scene – at the top of a high building, for example – and carry out ANPR surveillance over several streets simultaneously. Speed or red light enforcement are among the potential uses. The typical range of cameras used for ANPR purposes is five to 20 megapixels.
    Read More

Highlighted Content