Indra study identifies emerging technologies projects that are improving public sector services

Indra has presented in a report drafted in collaboration with the Prime Minister’s Office of the United Arab Emirates (UAE) a selection of 14 case global studies, considered referents in applying emerging technologies to improve the efficiency of public services and transform the lives of citizens. Called the ‘Best Government Emerging Technologies’, the study is framed by a six-pillar plan by the UAE and the World Economic Forum. It includes the creation of the first permanent policy unit to study
October 31, 2017 Read time: 2 mins

509 Indra has identified in a report drafted in collaboration with the Prime Minister’s Office of the United Arab Emirates (UAE) emerging technology projects that have the greatest impact for improving public sector services. The report aims to showcase the efforts of governments that are implementing these technologies to provide more efficient services and transform the lives of citizens. 

Called the ‘Best Government Emerging Technologies’, It includes the creation of the first permanent policy unit to study and implement measures regarding the transformation of business and society brought about by technological advances and by the adoption of emerging technologies.

Through evaluating 73 initiatives in 32 countries, the report has identified 27 of these technologies grouped into Artificial Intelligence, Blockchain, Citizen Engagement&Analytics, Cloud and High Performance Computing, Nanotechnology, New Factoring, Robotics&Space, Smart Platforms and Virtual World.

The Government of Singapore has been highlighted for launching Conversation as a Platform, that enables citizens to interact with public services through a chatbot, a robot with abilities that are similar to those of humans, simulating a conversation with a real person. In addition, their Robotics&Space study collects experiences to promote the use of autonomous vehicles in public transportation and to foster a culture of collaborative economy.

Amsterdam’s Smart City Platform has also been selected for facilitating the development of 140 projects and pilots in different areas to improve citizens’ quality of life.

Five criteria have been used for evaluating the case studies. These include sustainability, from the social, economic and environmental perspectives; preparation, including the maturity level and availability of the solution; replicability and scalability, referring to the possibility for other public administrations to apply the solution. In addition, Innovation, measuring the solution's degree of disruption and novelty; and, finally, impact, measuring the solution's problem-solving capacity for the public sector.

A full copy of the report is available on the %$Linker: 2 External <?xml version="1.0" encoding="utf-16"?><dictionary /> 0 0 0 link-external website Indra report false https://www.indracompany.com/sites/default/files/best_government_emerging_technologies_.pdf false false%>.

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