Skip to main content

Gig economy drivers and riders at increased risk of collisions, warns UCL

Self-employed courier or taxi drivers who get their work through apps could be more likely to be involved in a collision, says a new study. The University College London (UCL) research found 63% of ‘gig’ economy respondents – who are not paid a salary - are not provided with safety training about managing risks on the road. The emerging issues for management of occupational road risk in a changing economy: A survey of gig economy drivers, riders and their managers also revealed 65% of drivers did not
September 3, 2018 Read time: 3 mins
Self-employed courier or taxi drivers who get their work through apps could be more likely to be involved in a collision, says a new study.


The University College London (UCL) research found 63% of ‘gig’ economy respondents – who are not paid a salary - are not provided with safety training about managing risks on the road.

The emerging issues for management of occupational road risk in a changing economy: A survey of gig economy drivers, riders and their managers also revealed 65% of drivers did not receive safety equipment such as a high visibility vests.

More than two in five drivers and riders report their vehicle had been damaged in a collision while working – and 8% of respondents said they were also injured.

For the study, Dr Nicola Christie and Heather Ward (UCL 8447 Centre for Transport Studies) carried out 48 qualitative, in-depth interviews with drivers, riders and their managers, and analysed 200 responses to an online survey taken by drivers and riders. The participants included couriers who deliver parcels and food and self-employed taxi drivers.

The document revealed 40% of those using an app found them to be a distraction while driving or riding.

According to UCL, most of the motorbike, moped and scooter courier participants report that the app they use is a distraction as it plays a noise to alert them to a job and provides them with a fixed window to accept it.

“Several participants alluded to personal and third-hand knowledge of security risks including being attacked, acid attacks and bike theft,” the report states.

UCL says other risks to gig economy drivers include tiredness – particularly among parcel couriers – from overwork as participants have admitted they are more likely to take risks such as speeding or jumping red lights to save time.

For the online survey, nearly half of respondents admitted to speeding, two-thirds parked illegally and a third had driven or ridden through a red light.

Ward says the number of hours these drivers need to work and the distances they must travel to earn a stable income increases as more workers enter the economy.

“We know this is an issue but don’t know exactly how far it extends, as not all companies need to report the number of self-employed couriers they use to the government.”

UCL recommends introducing time blocks for couriers to sign up and be paid for, rather than a drop rate. It adds that if drop rates are used they should consider the time taken to travel safely within the speed limit and to carry out tasks such as scanning parcels and obtaining signatures.

Additionally, the document stresses that mobile phones require handling to accept and reject jobs while driving and less distracting interfaces need to be developed by the industry.

Meanwhile, UCL suggests a person within a company should be responsible for managing safety of the people who provide an income for them.  

Christie says: “I hope to see the recommendations in this report taken on board by the 1837 Department for Transport and incorporated into health and safety regulations as the gig economy is set to continue to increase”.

A full copy of the report is available on the %$Linker: 2 External <?xml version="1.0" encoding="utf-16"?><dictionary /> 0 0 0 link-external website false http://www.ucl.ac.uk/news/news-articles/0818/200818-gig-economy-drivers-traffic-collisions false false%>.

Related Content

  • December 6, 2018
    Keolis deploys shared mobility service in Bordeaux
    Keolis has launched an on-demand shared mobility service in Bordeaux, France, in a bid to reduce congestion and the impact on the local environment. The Ke’op service operates in a 50km2 area and provides connections to the public transport network of the metropole, including tram lines A and B. Jean-Pierre Farandou, executive chairman of Keolis, says the service should enable the company to meet the needs of transport authorities in areas where density does not justify the installation of major transpor
  • January 4, 2019
    FastGo brings ride-hailing services to Myanmar
    Vietnamese firm FastGo has launched its ride-hailing, delivery and catering services in Myanmar as part of a strategy to grow its business in 2019. A report by The Saigon Times says the company intends to attract two million users and 100,000 driver-partners this year in Myanmar’s major cities and provinces. In the coming years, FastGo is expected to form partnerships in Myanmar and Vietnam to help make its services and products more popular. In October 2018, FastGo announced its plans to enter Myanmar
  • September 24, 2019
    European and US mayors support climate change strikes
    European and US city mayors have written an open letter in support of the thousands of people involved in global climate change strikes. Paris mayor Anne Hidalgo, New York’s Bill de Blasio, Los Angeles’ Eric Garcetti and lord mayor of Copenhagen, Frank Jensen, all signed an open letter which said: “We have an opportunity to show, not only that we hear their message, but that they have inspired us to act even faster.” The mayors emphasise that transforming cities to prevent the “climate crisis” will m
  • September 26, 2019
    Lyft app gets bike lanes to encourage safer cycling
    Lyft is adding protected bike lanes and bike-friendly routes to its app to encourage more people to use two-wheeled transportation. The Verge reports that the protected bike lanes will appear as dark green lines in the app while bike-friendly routes that are less protected will be represented as dotted green lines. The feature is available for Lyft bikes and scooter-sharing services on iOS devices, with Android to follow soon. Lyft’s head of micromobility policy, Caroline Samponaro, says: “Each ride