Skip to main content

Xerox considers smarter city solutions

Richard Harris from Xerox considers how to alleviate inner-city traffic congestion. Whether travelling for business or leisure, wasting unnecessary time during your journey is a common source of frustration. From dealing with congestion, hold-ups caused by broken down vehicles or crashes to roadworks and other types of delay, wasting time is almost guaranteed to make most people experience additional stress before they even get to where they want to go.
October 14, 2016 Read time: 4 mins

Richard Harris from Xerox considers how to alleviate inner-city traffic congestion.

Whether travelling for business or leisure, wasting unnecessary time during your journey is a common source of frustration. From dealing with congestion, hold-ups caused by broken down vehicles or crashes to roadworks and other types of delay, wasting time is almost guaranteed to make most people experience additional stress before they even get to where they want to go.

Let’s face it, 96 hours per year is a long time spent doing anything. And according to new data on traffic congestion, this is precisely how long city-dwellers can waste sitting in traffic.

Parking pains

The travel infrastructure of our cities has a huge impact on how we behave during our working day and it also influences how we plan our leisure time. It determines how we structure our day and is a prime factor behind where we choose to work or live. Curious to understand the everyday challenges facing commuters, 4186 Xerox commissioned a study in 19 of Europe’s largest cities to find out how people are getting around, and how the experience could be made better.

According to the ‘Keeping our cities moving’ report, the state of parking is a real and growing concern. At present, approximately 9% of drivers spend more than 15 minutes every day just looking for somewhere to leave their car. A manageable number, perhaps, but when you look at the larger, traffic-heavy cities like London or Paris, (20% and 19% of drivers, respectively), the figure moves upwards of 10 minutes towards 30 minutes. That’s before factoring in the cost, which for 42% of commuters is the number one concern of parking.

As urban centres continue to grow, it shouldn’t follow that increased amounts of time and money are spent on parking. To permit this is to allow people to start the day stressed, increase pressure on their finances and likely impact morale when getting from one place to another.

No cars?

The obvious question here is why, in 2016, we still allow our days to revolve around parking in cities. The answer, unfortunately, is that alternative transport systems just aren’t seen as adequate across the continent.

For 24% of survey respondents, the car is still the only viable mode of transport available to them - that’s a poor reflection of public transport systems that are supposed to ease congestion.  With convenience and speed cited as the key factors behind any transport choice, the car is still seen as the first choice for commuting to and from work. More than three quarters (77%) still believe the car is the fastest way to get around; faster even than the train.

With the car still held in such high regard, the challenge for cities becomes how to support better parking in and around prime locations such as offices, shopping centres and other popular areas. For the city planner, the long-term goal must be to build alternatives that will actually drive a change in behaviour.

How do we fix it?

Almost half (49%) of city-dwellers agree with the notion that ‘Better public transport provision will heavily influence the economic success of my city’. There is a clear appetite to move beyond a reliance on cars, but there first needs to be a workable alternative.

What does that look like? For many, it’s an integrated ticketing system, a ‘one-for-all’ city pass that will allow them to move from train, to bus, to boat without separate queues or payments. Make public transport easier – engineer the customer experience – and the implication is that ridership will increase.

The smarter use of data will also be key. If built on the right technology, cities can now use real-time occupancy data and flexible payment systems to provide simpler and more efficient parking options. Thanks to better tracking systems, improved information and guidance, cities can actively manage parking-related congestion, maximise revenue, and use demand-based pricing to influence drivers’ behaviour.

By thinking about the transport infrastructure in this way, city councils may be able to start countering the endless flow of traffic cruising the streets looking for a place to stop.

A move residents and commuters alike would applaud.

  • About the Author: Richard Harris is solutions director at Xerox's International Transportation and Government Group

For more information on companies in this article

Related Content

  • Hayden AI’s Renee Autumn Ray: ‘It’s about problem solving’
    December 6, 2022
    Renee Autumn Ray is senior director of global strategy for Hayden AI. She has also admitted to impostor syndrome, has no time for people who scorn the public sector and offers one simple rule about social media. Adam Hill meets her to find out what that is, among other things
  • The challenging European road to carbon neutrality and the need for distance-based charging
    November 1, 2023
    Fuel taxes are falling and EVs have the potential to create social equity issues. The answer may lie in expanding the use of technology which has successfully been used for two decades with trucks
  • Mega trends will challenge transport technology
    June 5, 2015
    Jon Masters investigates some of the longer term trends that will shape transportation over the next 20 years. Business analysts and investors have already placed their bets on a future of technological smart mobility services. In December last year, the Wall Street Journal reported that Uber, the on-demand taxi and lift share smartphone app and start-up business, had been valued at $41.2 billion which, as the Journal reported, is an incredible vote of confidence for a company only five years old.
  • Rekor: solving the data puzzle
    April 19, 2022
    AI can help transport agencies to deal with incidents on the road. Noam Maital of Rekor explains to Adam Hill how marrying up different types of data can be like putting together a 1,000-piece puzzle