Skip to main content

Melbourne uses big data to transform tram services

In Australia, Melbourne's Yarra Trams, the largest tram system in the world, is dramatically improving service on its 250 kilometres of double tracks. By using IBM big data, the cloud, mobile and analytics the company is able to reconfigure routes on the fly, pinpoint and fix problems before they occur, and respond quickly to challenges, whether it's sudden flooding, major events in the city, or just rush hour traffic. As a result, the iconic 100-year old system is consistently beating its own service
November 7, 2013 Read time: 2 mins
In Australia, Melbourne's 7525 Yarra Trams, the largest tram system in the world, is dramatically improving service on its 250 kilometres of double tracks.  By using IBM big data, the cloud, mobile and analytics the company is able to reconfigure routes on the fly, pinpoint and fix problems before they occur, and respond quickly to challenges, whether it's sudden flooding, major events in the city, or just rush hour traffic.

As a result, the iconic 100-year old system is consistently beating its own service and punctuality goals.

Yarra Tram's system works by tracking each of the 91,000 different pieces of equipment that make up the tram network, from tram cars to power lines to tracks, using intelligent sensors and information from employee and passenger reports about service and equipment. For example, an automated wheel-measuring machine built into the track at the tram depot detects the condition of a tram's wheel when it rolls over it.

This information is pulled together and hosted on the cloud, where analytics are applied to help the Yarra Trams' operations team quickly respond to, prioritise and coordinate maintenance and pinpoint future problems. Data analysis identifies trends or patterns in tram and infrastructure repair history, enabling operators to use the information as a guide for scheduling predictive maintenance. Maintenance crews receive work orders remotely on Mobile Devices, tackling repairs and potential disruptions before service is delayed, while an app provides passengers with the latest information about track tram arrival, departures, or delays and alternative routes.

Related Content

  • January 11, 2013
    New approach to data handling aids development of smarter cities
    David Crawford has been to the Irish capital to see a potent memorandum of understanding at work. An imaginative collaboration between the world’s largest IT company and one of Europe’s smaller capital cities is demonstrating a new approach to data handling that could have far reaching implications for urban public transport worldwide. A close working relationship between IBM and Dublin City Council (DCC) dates from 2010. The IT giant was looking for a local transport authority as partner for testing IBM’s
  • January 11, 2013
    New approach to data handling aids development of smarter cities
    David Crawford has been to the Irish capital to see a potent memorandum of understanding at work. An imaginative collaboration between the world’s largest IT company and one of Europe’s smaller capital cities is demonstrating a new approach to data handling that could have far reaching implications for urban public transport worldwide. A close working relationship between IBM and Dublin City Council (DCC) dates from 2010. The IT giant was looking for a local transport authority as partner for testing IBM’s
  • June 2, 2014
    TransWiseway and IBM building China’s largest connected vehicles platform
    IBM is collaborating with Beijing transportation information service systems provider TransWiseway Information Technology to build the largest connected vehicles platform in China that will transform the development of the country’s connected car services industry. The cloud-based platform will use advanced analytics for applications that offer real-time in-vehicle services to mobile devices, such as weather advisories, traffic alerts and alternate route suggestions.
  • October 27, 2016
    Rio’s TMC rises to Olympic challenge
    Timothy Compston lifts the lid on Rio de Janeiro’s preparations for keeping its transport systems moving during the Olympics – and the outcome. Hosting the Olympics poses major traffic management challenges for any city and Rio was no exception – especially as it is already one of the world’s most congested cities. Beyond its normal 6.5 million inhabitants wanting to carry on their daily lives, in August Rio was also home to 11,300 athletes from 206 countries. Athletes who, without fail, had to reach their