Skip to main content

Melbourne uses big data to transform tram services

In Australia, Melbourne's Yarra Trams, the largest tram system in the world, is dramatically improving service on its 250 kilometres of double tracks. By using IBM big data, the cloud, mobile and analytics the company is able to reconfigure routes on the fly, pinpoint and fix problems before they occur, and respond quickly to challenges, whether it's sudden flooding, major events in the city, or just rush hour traffic. As a result, the iconic 100-year old system is consistently beating its own service
November 7, 2013 Read time: 2 mins
In Australia, Melbourne's 7525 Yarra Trams, the largest tram system in the world, is dramatically improving service on its 250 kilometres of double tracks.  By using IBM big data, the cloud, mobile and analytics the company is able to reconfigure routes on the fly, pinpoint and fix problems before they occur, and respond quickly to challenges, whether it's sudden flooding, major events in the city, or just rush hour traffic.

As a result, the iconic 100-year old system is consistently beating its own service and punctuality goals.

Yarra Tram's system works by tracking each of the 91,000 different pieces of equipment that make up the tram network, from tram cars to power lines to tracks, using intelligent sensors and information from employee and passenger reports about service and equipment. For example, an automated wheel-measuring machine built into the track at the tram depot detects the condition of a tram's wheel when it rolls over it.

This information is pulled together and hosted on the cloud, where analytics are applied to help the Yarra Trams' operations team quickly respond to, prioritise and coordinate maintenance and pinpoint future problems. Data analysis identifies trends or patterns in tram and infrastructure repair history, enabling operators to use the information as a guide for scheduling predictive maintenance. Maintenance crews receive work orders remotely on Mobile Devices, tackling repairs and potential disruptions before service is delayed, while an app provides passengers with the latest information about track tram arrival, departures, or delays and alternative routes.

For more information on companies in this article

Related Content

  • Big data and GPS combine to cut emergency response times
    April 2, 2014
    David Crawford looks at technologies for better emergency medical service delivery. Emergency medical services (EMS) play key roles in transporting, or bringing treatment to, patients who become ill through medical emergencies or are injured in road traffic accidents (RTAs). But awareness has been rising steadily, in the US and elsewhere, of the extent to which EMS can generate their own emergencies. The most common cause is vehicles causing or becoming involved in RTAs, as a result of driving fast under pr
  • User-based insurance joins the battle for big data
    November 10, 2015
    User-based insurance is blazing a trail others would like to follow and is also discovering the challenges. The ITS sector needs to keep a very careful eye on the automotive industry: “There’s a war going on in the connected car space creating richer datasets than we ever imagined possible” says Paul Stacy, research and development director of Wunelli, part of the LexisNexis group. The car makers have gone way beyond infotainment, unlocking huge amounts of data in the process … facts and figures which the i
  • Apps help passengers avoided overcrowded public transport
    May 30, 2013
    David Crawford reviews innovations in the comfort zone. Anyone who rides public transport knows that, perhaps second only to delays, overcrowding is a critical part of the passenger experience,” says Nir Erez, CEO of Moovit, the Israel-based social transportation app developer. The app is aimed at taking real-time user feedback on transit and making it available to a wider audience of travellers. Currently available on iPhone and Android, it plans to add Windows 8 and other platforms in the future. Moovit i
  • Xerox to help revolutionise parking at Geneva airport
    March 30, 2012
    Xerox has won a contract to replace Geneva Airport’s entire parking management system for its 20 parking lots featuring more than 7,000 spaces, including walk-up pay stations, parking guidance and a global monitoring and management system which will connect with the rest of the airport’s computer systems. As part of a ten-year contract, travellers will be also able to receive information about flight delays, gate changes or customised information when they arrive at the airport parking lot.