AI ‘won’t live up to the hype’, warns thinktank

Governments must gain the trust of their citizens when it comes to increasing the use of artificial intelligence (AI), warns a new report. The Centre for Public Impact (CPI) thinktank, which was founded by consultant Boston Consulting Group, said that public trust in AI is low. While AI has the potential in mobility to make public transport responsive to traveller needs in real time, for example, the influence of AI is viewed negatively by some. Launching an action plan for governments at the Tallinn Digi
October 16, 2018 Read time: 2 mins
Governments must gain the trust of their citizens when it comes to increasing the use of artificial intelligence (AI), warns a new report.


The Centre for Public Impact (CPI) thinktank, which was founded by consultant 4055 Boston Consulting Group, said that public trust in AI is low. While AI has the potential in mobility to make public transport responsive to traveller needs in real time, for example, the influence of AI is viewed negatively by some.

Launching an action plan for governments at the Tallinn Digital Summit in Estonia, CPI said that many governments are not adequately prepared, and are not taking the right steps to engage and inform citizens of where and how AI is being used.

Such information is vital to give AI “trust and legitimacy”, CPI believes. Programme director Danny Buerkli says: “When it comes to AI in government we either hear hype or horror; but never the reality.”

Its paper ‘How to make AI work in government and for people’ suggests that governments:

  • Understand the real needs of your users - understand their actual problems, and build systems around them (and not around some pretend problem just to use AI)
  • Focus on specific and doable tasks
  • Build AI literacy in the organisation and the public
  • Keep maintaining and improving AI systems - and adapt them to changing circumstances
  • Design for and embrace extended scrutiny - be resolutely open towards the public, your employees and other governments and organisations about what you are doing


Boston Consulting Group said that a survey of 14,000 internet users in 30 countries revealed that nearly a third (32%) of citizens are ‘strongly concerned’ that the moral and ethical issues of AI have not been resolved.

Classification & Data Collection

Related Content

  • March 15, 2019
    Cost Benefit: Utah traffic light scheme pays dividends
    A traffic signal control scheme in Utah is being taken up by other US authorities. David Crawford finds out how the Beehive State is leading the way in DoT and driver savings Growing numbers of US state departments of transportation (DoTs) and their road users are gaining real financial benefits from an advanced approach to traffic signal monitoring recently developed in Utah. Central to the system is its use of automated traffic signal performance measures (ATSPM) technology, brought in to improve th
    Read More
  • July 23, 2019
    ADN’s Bled SaaS option eases driver stress
    ADN Mobile Solutions has developed a technology-plus-training tool for bus operators which it says will reduce driver stress, cut emissions and improve the bottom line Public transit is at the heart of future urban mobility. The focus here is, quite rightly, on improving the experience for riders – but there is someone else in the chain who might be overlooked, despite being vital to the success of any operation: the driver. Bus drivers, for example, have a difficult job, combating congestion and the
    Read More
  • January 24, 2024
    TRB 2024 challenge spurs smart transportation innovation
    The Center for Urban Informatics and Progress at UTC, Amazon Web Services, the National Science Foundation, the City of Chattanooga and ITS America sponsored the Transportation Forecasting Competition at TRB 2024: and the challenge threw up some fascinating projects
    Read More
  • February 3, 2012
    IP revolution for CCTV systems yet to happen
    The IP Revolution for CCTV systems which has been predicted for some years now has failed to happen, says Craig Howie, commercial director of Visimetrics Ltd. Given the many aspects of different technologies and standards involved in moving high-value, observation-critical applications into a pure digital age, this is perhaps unsurprising, he feels.
    Read More

Highlighted Content