AI ‘won’t live up to the hype’, warns thinktank

Governments must gain the trust of their citizens when it comes to increasing the use of artificial intelligence (AI), warns a new report. The Centre for Public Impact (CPI) thinktank, which was founded by consultant Boston Consulting Group, said that public trust in AI is low. While AI has the potential in mobility to make public transport responsive to traveller needs in real time, for example, the influence of AI is viewed negatively by some. Launching an action plan for governments at the Tallinn Digi
October 16, 2018 Read time: 2 mins
Governments must gain the trust of their citizens when it comes to increasing the use of artificial intelligence (AI), warns a new report.


The Centre for Public Impact (CPI) thinktank, which was founded by consultant 4055 Boston Consulting Group, said that public trust in AI is low. While AI has the potential in mobility to make public transport responsive to traveller needs in real time, for example, the influence of AI is viewed negatively by some.

Launching an action plan for governments at the Tallinn Digital Summit in Estonia, CPI said that many governments are not adequately prepared, and are not taking the right steps to engage and inform citizens of where and how AI is being used.

Such information is vital to give AI “trust and legitimacy”, CPI believes. Programme director Danny Buerkli says: “When it comes to AI in government we either hear hype or horror; but never the reality.”

Its paper ‘How to make AI work in government and for people’ suggests that governments:

  • Understand the real needs of your users - understand their actual problems, and build systems around them (and not around some pretend problem just to use AI)
  • Focus on specific and doable tasks
  • Build AI literacy in the organisation and the public
  • Keep maintaining and improving AI systems - and adapt them to changing circumstances
  • Design for and embrace extended scrutiny - be resolutely open towards the public, your employees and other governments and organisations about what you are doing


Boston Consulting Group said that a survey of 14,000 internet users in 30 countries revealed that nearly a third (32%) of citizens are ‘strongly concerned’ that the moral and ethical issues of AI have not been resolved.

Classification & Data Collection

For more information on companies in this article

Related Content

  • Supply chain issues: AGD looks ahead
    June 2, 2022
    There are multiple causes for current global supply chain issues – and this isn’t likely to improve in the near future. Ian Hind of ITS manufacturer AGD Systems spells out how to mitigate the impact
    Read More
  • Peter Norton: “My fear is that the technology itself is mistaken for the answer”
    August 5, 2022
    Peter Norton, author of Autonorama, tells Adam Hill why automakers kept the consumer dissatisfied, why Futurama got such a hold on the public imagination – and about how active travel can be promoted
    Read More
  • IAM responds to illegal phone use study
    February 26, 2015
    The UK’s Institute of Advanced Motorists has responded to the Department for Transport study carried out by the Transport Research Laboratory (TRL) into the prevalence of illegal mobile phone use while driving, saying that the results are disappointing but not at all surprising. The figures show that, in 2014, 1.1 per cent of drivers in England and Scotland were observed holding a phone in their hand with a further 0.5 per cent observed holding the phone to their ear, equating to more than 470,000 motorists
    Read More
  • Observing driver behaviour in real traffic condition
    March 16, 2016
    The EU’s UDRIVE project will investigate driver behaviour in terms of road safety and the decarbonisation of road transport, as Nicole van Nes and Silvia Curbelo explain. There were nearly 25,700 fatalities on European Union (EU) roads in 2014 or, to look it another way, roughly 70 people are killed in traffic accidents on European roads every day - and many more are injured. Around 22% of the fatalities are pedestrians, 15% will be motorcycle riders and 8% cyclists. So despite the improvements in road safe
    Read More

Highlighted Content