AI ‘won’t live up to the hype’, warns thinktank

Governments must gain the trust of their citizens when it comes to increasing the use of artificial intelligence (AI), warns a new report. The Centre for Public Impact (CPI) thinktank, which was founded by consultant Boston Consulting Group, said that public trust in AI is low. While AI has the potential in mobility to make public transport responsive to traveller needs in real time, for example, the influence of AI is viewed negatively by some. Launching an action plan for governments at the Tallinn Digi
October 16, 2018 Read time: 2 mins
Governments must gain the trust of their citizens when it comes to increasing the use of artificial intelligence (AI), warns a new report.


The Centre for Public Impact (CPI) thinktank, which was founded by consultant 4055 Boston Consulting Group, said that public trust in AI is low. While AI has the potential in mobility to make public transport responsive to traveller needs in real time, for example, the influence of AI is viewed negatively by some.

Launching an action plan for governments at the Tallinn Digital Summit in Estonia, CPI said that many governments are not adequately prepared, and are not taking the right steps to engage and inform citizens of where and how AI is being used.

Such information is vital to give AI “trust and legitimacy”, CPI believes. Programme director Danny Buerkli says: “When it comes to AI in government we either hear hype or horror; but never the reality.”

Its paper ‘How to make AI work in government and for people’ suggests that governments:

  • Understand the real needs of your users - understand their actual problems, and build systems around them (and not around some pretend problem just to use AI)
  • Focus on specific and doable tasks
  • Build AI literacy in the organisation and the public
  • Keep maintaining and improving AI systems - and adapt them to changing circumstances
  • Design for and embrace extended scrutiny - be resolutely open towards the public, your employees and other governments and organisations about what you are doing


Boston Consulting Group said that a survey of 14,000 internet users in 30 countries revealed that nearly a third (32%) of citizens are ‘strongly concerned’ that the moral and ethical issues of AI have not been resolved.

Classification & Data Collection

For more information on companies in this article

Related Content

  • Considering accessibility costs little and pays dividends for all travellers
    August 8, 2017
    Catering for those with disabilities can be cost-effective and improve services for all travellers, as David Crawford discovers. Clearer understanding of the economic value of accessible transport is essential if we are to speed up the current slow deployment levels, according to the Paris-based International Transport Forum (ITF), which staged a 2016 round table on the ‘Benefits and Costs of Inclusion in Transport’. It wants to see greater availability of data on levels of actual and unmet demand for acces
    Read More
  • UITP Summit 2025
    Jun 15, 2025 - Jun 18, 2025

    With nearly 140 years of history, the UITP Summit is the not-to-miss high-level event for the public transport sector

    • Global Annual Event: Hosted in diverse cities, offering a unique experience each year
    • High-level gathering: A premier event for public transport professionals, experts and industry leaders.
    • Strategic insights: Engage in a variety of activities preparing your organisation for the future.
    Read More
  • Road user charging comes a step closer in Oregon
    December 19, 2017
    Having been the first US state to introduce the gas tax a century ago, Oregon is now blazing the road user charging trail. Colin Sowman looks at progress to date. For more than a decade, authorities in Oregon have known of the impending decline in fuels tax income and while revenue increased by more than 5% in 2016, that growth will slow considerably this year and income is projected to start declining in 2020.
    Read More
  • In-vehicle warning systems ‘reduce risk of run-off-the-road crashes’
    August 27, 2015
    In-vehicle lane-departure warning systems can help reduce the risk of dangerous run-off-the-road crashes, according to a new study from researchers at the University of Minnesota’s HumanFIRST Laboratory. “Run-off-the-road crashes are a huge concern, especially in rural areas,” says project co-investigator Jennifer Cooper, a HumanFIRST Lab assistant scientist. “Crash statistics tell us they contribute to more than half of all vehicle fatalities nationwide and that these crashes occur most often on two-la
    Read More

Highlighted Content