Bird enables reports of poorly parked and damaged e-scooters

Bird is to roll out an app feature which allows people to report poorly parked or damaged electric scooters to the company. It is an attempt to solve one of the biggest bugbears surrounding the deployment of scooters and dockless bikes – the issue of what happens when users abandon or abuse the vehicles. Bird says the app’s new ‘Community Mode’ will improve parking and safety in the cities where it operates, such as Portland and Salt Lake City. The company will use reports to reposition poorly parked e-s
May 8, 2019 Read time: 2 mins
Bird is to roll out an app feature which allows people to report poorly parked or damaged electric scooters to the company.


It is an attempt to solve one of the biggest bugbears surrounding the deployment of scooters and dockless bikes – the issue of what happens when users abandon or abuse the vehicles.

Bird says the app’s new ‘Community Mode’ will improve parking and safety in the cities where it operates, such as Portland and Salt Lake City. The company will use reports to reposition poorly parked e-scooters and make sure damaged models are no longer available for riding. Also, the company will notify mechanics to remove the damaged vehicles from the road to be repaired.  Travis VanderZanden, CEO of Bird, says the company wants to work with communities to help alleviate problems associated with congestion and carbon emissions.

“Community Mode gives any individual the power to engage with Bird in real time so that we can work together on making our streets safer and people-friendly,” VanderZanden adds.

Parking & Access Control

Related Content

  • November 14, 2017
    West Midlands pilots the UK’s first MaaS
    Mobility-as-a-Service is being piloted in the UK’s second largest metropolitan area and will shortly be opened to the travelling public. A fully operational Mobility-as-a-Service (MaaS) offering is being piloted in the West Midlands region of the UK. Covering seven local authorities which make up the West Midlands metropolitan area and population of 2.8 million, the service is being provided through a memorandum of understanding (MOU) between Transport for West Midlands (TfWM), Finnish company MaaS Global
    Read More
  • May 20, 2021
    Bird listing foregrounds green issues
    Bird emphasises environmental credentials and pledges future focus on accessible mobility
    Read More
  • October 1, 2019
    Uber bolsters app features to boost micromobility
    Uber is combining its ride-hailing and food delivery apps, while polishing its green credentials and launching a range of new features and partnerships. There is a particular focus on micromobility: bikes and scooters will be displayed on the map inside the ride-hailing giant’s app in 28 cities to make it easier for users to view their options. The company is also expanding its in-app Transit option to include San Francisco, Mexico City and Paris. New Uber Jump bikes and scooters will come with batteries
    Read More
  • June 29, 2018
    Atlanta ponders Mobility as a Service for seamless transit
    Drivers in Atlanta spent 70 hours in peak-time traffic jams last year. As the MaaS Market conference moves to the US’s fourth most congested city, we ask how Mobility as a Service can help. Colin Sowman winds down his window to listen. It is not by accident that ITS International’s first MaaS Market conference outside London is being hosted in Atlanta. The event is being supported by Georgia State Road & Tollway Authority and the City of Atlanta – and again not without a reason as metro Atlanta is looking
    Read More

Highlighted Content