Bird enables reports of poorly parked and damaged e-scooters

Bird is to roll out an app feature which allows people to report poorly parked or damaged electric scooters to the company. It is an attempt to solve one of the biggest bugbears surrounding the deployment of scooters and dockless bikes – the issue of what happens when users abandon or abuse the vehicles. Bird says the app’s new ‘Community Mode’ will improve parking and safety in the cities where it operates, such as Portland and Salt Lake City. The company will use reports to reposition poorly parked e-s
May 8, 2019 Read time: 2 mins
Bird is to roll out an app feature which allows people to report poorly parked or damaged electric scooters to the company.


It is an attempt to solve one of the biggest bugbears surrounding the deployment of scooters and dockless bikes – the issue of what happens when users abandon or abuse the vehicles.

Bird says the app’s new ‘Community Mode’ will improve parking and safety in the cities where it operates, such as Portland and Salt Lake City. The company will use reports to reposition poorly parked e-scooters and make sure damaged models are no longer available for riding. Also, the company will notify mechanics to remove the damaged vehicles from the road to be repaired.  Travis VanderZanden, CEO of Bird, says the company wants to work with communities to help alleviate problems associated with congestion and carbon emissions.

“Community Mode gives any individual the power to engage with Bird in real time so that we can work together on making our streets safer and people-friendly,” VanderZanden adds.

Parking & Access Control

Related Content

  • MaaS Market London conference attracts global experts
    February 20, 2019
    A plethora of global mobility experts is heading for ITS International’s 2019 MaaS Market Conference, reflecting the increasing pace of Mobility as a Service deployment. Colin Sowman reports Mobility as a Service (MaaS) cannot exist without the digitisation of transport services - and digitisation is without doubt the biggest challenge the transport sector has ever faced. It will create more changes over the next five to 10 years than the transport sector has seen in the past 100 - and there will be winn
    Read More
  • Zipcar deploys car sharing service across eight London Boroughs
    January 3, 2018
    Floating car service Zipcar Flex (Zipcar), which is said to save 54% of transport costs compared to ride-hailing companies, has been made available to 3.5m Londoners across several Boroughs. The 29p per mile solution is designed to provide its members an environmentally friendly alternative to private car ownership and will only charge for the exact time of their trip. Members can use the car for a one-way journey and be dropped off in one of the thousands of spaces available within its Zipzone, which
    Read More
  • Reporting on the direction of the US's ITS research effort
    January 19, 2012
    The US ITS Joint Program Office has been working with industry stakeholders to help define the form of future research projects. Here, the Office's James Pol discusses progress and future goals
    Read More
  • Half of Brits want e-scooter restrictions
    June 3, 2021
    Survey respondents in UK say licences and age restrictions are vital for safety
    Read More

Highlighted Content