Make it easier to pay for parking, says AA

Seven out of 10 (70 per cent) UK drivers say they are more likely to drive by rather than park in a bay which requires payment by phone, according to a survey by the Automobile Association (AA). The AA-Populus Driver Poll of more than 16,500 members carried out last month, found that cash is still the preferred option for those looking to pay for parking. Despite their preference to use cash, around two thirds of drivers say that it is often a challenge to find the right change for parking, which may be due
August 9, 2017 Read time: 3 mins

Seven out of 10 (70 per cent) UK drivers say they are more likely to drive by rather than park in a bay which requires payment by phone, according to a survey by the Automobile Association (1459 AA).

The AA-Populus Driver Poll of more than 16,500 members carried out last month, found that cash is still the preferred option for those looking to pay for parking.

Despite their preference to use cash, around two thirds of drivers say that it is often a challenge to find the right change for parking, which may be due to machines which do not give change. In addition, AA research has discovered that more than one in five local councils has not yet installed the software necessary to accept the new £1 coin.

Responding to the AA, many councils indicated that they intended to introduce new ‘pay-by-phone’ systems. However, more than two fifths of drivers say that they would find this change a problem as they mainly pay for things by cash, while 70 per cent are sceptical about using such systems as they often carry an additional administration fee.

Jack Cousens, head of roads policy for the AA, says: “Parking in town centres can be troublesome at the best of times. Not only can it be a struggle to find a space but now, when you do find one, you may be required to talk to an automated system to pay the charge – not ideal if you have an appointment or just want to get in and get out quickly.

“More than half of drivers don’t care how they pay, as long as it is easy to do so. Putting administration fees on parking, not yet accepting the new £1 coin, having to enter your registration number or failing to provide change are all stumbling blocks our struggling high streets cannot afford if they deter potential customers.

“All providers should make it easier to pay for parking. Not everyone has a smartphone to pay via an app and not everyone is keen to talk to a robot to pay for an hour’s stay. For the elderly and low income drivers, pay by phone feels almost discriminatory.”

Responding to the survey, a 6932 Local Government Association spokesman said: “Councils offer a variety of ways to pay for parking, and paying by phone can be a quick and convenient way to do so.

“As the AA’s own research shows, 76 per cent of councils in England have already converted the parking machines they’re responsible for to accept the new £1 coin. Others are well on the way towards doing so. But having a range of options to pay for parking, for residents and visitors, is the best way for councils to serve the needs of their local communities.”

Parking & Access Control

For more information on companies in this article

Related Content

  • Xerox’s mobility app offers Mobility as a Service
    June 1, 2016
    Andrew Bardin Williams looks at a new mobility app in Los Angeles and Denver that brings Mobility as a Service one step closer. Commuting today doesn’t have to require a single modal route. You can take Uber to the nearest light-rail station or a bus to the commuter line. Then on the other end of your trip, you can book a bikeshare the rest of the way to your office. For many who live in major metropolitan areas around the US this is a distinct reality as new ways to move from Point A to Point B continue to
    Read More
  • Multi-modal’s long road into the transportation mainstream
    June 4, 2015
    Andrew Bardin Williams looks at 20 years of multimodal transport in the Sun Belt and beyond and the key requirement for user engagement. Phoenix residents will head to the polls in August to decide whether to implement a three-tenths of a cent sales tax to fund the city’s new multimodal transportation plan. It will be the second transportation-related sales tax hike in the past 15 years yet city officials and advocates expect the resolution to easily pass—despite the strong anti-tax environment that has dom
    Read More
  • Electric vehicles in construction are the future, say researchers
    December 20, 2016
    The industrial and commercial sector is the largest part of the electric vehicle value market and that will continue to be the case according to analysis in the IDTechEx report, Industrial and Commercial Electric Vehicles 2017-2027. Buses are the largest part of that and they are mainly made in China for China, where typical orders are ten times the size of orders elsewhere. Less dramatically, construction, mining and agriculture do not see 70 per cent grants for EV versions yet they are steadily becomin
    Read More
  • Florida’s Altamonte Springs uses Uber pilot program with Uber to expand transportation coverage
    April 5, 2017
    To Uber or Not to Uber, that is the question cities must answer as they consider the pros and cons of inviting private transportation service providers to fill transportation gaps. Back in 1999, Frank Martz, city manager of Altamonte Springs, Florida, had an idea to expand transportation services to areas not covered by the local bus company.
    Read More

Highlighted Content