Make it easier to pay for parking, says AA

Seven out of 10 (70 per cent) UK drivers say they are more likely to drive by rather than park in a bay which requires payment by phone, according to a survey by the Automobile Association (AA). The AA-Populus Driver Poll of more than 16,500 members carried out last month, found that cash is still the preferred option for those looking to pay for parking. Despite their preference to use cash, around two thirds of drivers say that it is often a challenge to find the right change for parking, which may be due
August 9, 2017 Read time: 3 mins

Seven out of 10 (70 per cent) UK drivers say they are more likely to drive by rather than park in a bay which requires payment by phone, according to a survey by the Automobile Association (1459 AA).

The AA-Populus Driver Poll of more than 16,500 members carried out last month, found that cash is still the preferred option for those looking to pay for parking.

Despite their preference to use cash, around two thirds of drivers say that it is often a challenge to find the right change for parking, which may be due to machines which do not give change. In addition, AA research has discovered that more than one in five local councils has not yet installed the software necessary to accept the new £1 coin.

Responding to the AA, many councils indicated that they intended to introduce new ‘pay-by-phone’ systems. However, more than two fifths of drivers say that they would find this change a problem as they mainly pay for things by cash, while 70 per cent are sceptical about using such systems as they often carry an additional administration fee.

Jack Cousens, head of roads policy for the AA, says: “Parking in town centres can be troublesome at the best of times. Not only can it be a struggle to find a space but now, when you do find one, you may be required to talk to an automated system to pay the charge – not ideal if you have an appointment or just want to get in and get out quickly.

“More than half of drivers don’t care how they pay, as long as it is easy to do so. Putting administration fees on parking, not yet accepting the new £1 coin, having to enter your registration number or failing to provide change are all stumbling blocks our struggling high streets cannot afford if they deter potential customers.

“All providers should make it easier to pay for parking. Not everyone has a smartphone to pay via an app and not everyone is keen to talk to a robot to pay for an hour’s stay. For the elderly and low income drivers, pay by phone feels almost discriminatory.”

Responding to the survey, a 6932 Local Government Association spokesman said: “Councils offer a variety of ways to pay for parking, and paying by phone can be a quick and convenient way to do so.

“As the AA’s own research shows, 76 per cent of councils in England have already converted the parking machines they’re responsible for to accept the new £1 coin. Others are well on the way towards doing so. But having a range of options to pay for parking, for residents and visitors, is the best way for councils to serve the needs of their local communities.”

Parking & Access Control

For more information on companies in this article

Related Content

  • FTA demands no more delay in new Thames Crossing
    December 13, 2013
    Responding to the yesterday’s announcement that there is still no definitive answer to the location of the new Thames Crossing, the message from the Freight Transport Association (FTA) was “don’t delay and let the building begin to help improve capacity and ease congestion at Dartford as soon as possible”. The Government has stated that Option B connecting the A2 Swanscombe Peninsula with the A1089 has been ruled out of the process, but has failed to confirm as to where the new Lower Thames crossing wil
    Read More
  • The long road to Spanish enlightenment
    October 22, 2018
    Julián Núñez, immediate past president of ASECAP, gets his teeth into the vision of a European strategy for toll roads. David Arminas reports from Madrid. Getting European politicians to agree to a long-term cross-border highway infrastructure programme for toll roads is extremely difficult. It’s a bit like pulling teeth: people want to avoid the pain. But pain is something that Spanish operators, including Abertis, OHL, ACS, FCC and Acciona, have been going through for the past decade. The country has
    Read More
  • Wireless traffic data in real time
    January 31, 2012
    The effect of moving objects on the electromagnetic landscape set up by cellular telephony networks can be detected and interpreted to give real-time traffic data across large geographical areas at low cost. Here, we revisit the Celldar concept. Global economic downturn has pushed public-sector agencies, transport administrations among them, to push even harder for cost efficiencies. Unfortunately, when it comes to transport safety and efficiency the public sector often has to work up to a cost rather than
    Read More
  • A need for order in evolution
    February 27, 2012
    The hit film Jurassic Park took its name from one of the several geological periods or epochs (as they are also known) in which dinosaurs were the dominant land-dwellers.
    Read More

Highlighted Content