Make it easier to pay for parking, says AA

Seven out of 10 (70 per cent) UK drivers say they are more likely to drive by rather than park in a bay which requires payment by phone, according to a survey by the Automobile Association (AA). The AA-Populus Driver Poll of more than 16,500 members carried out last month, found that cash is still the preferred option for those looking to pay for parking. Despite their preference to use cash, around two thirds of drivers say that it is often a challenge to find the right change for parking, which may be due
August 9, 2017 Read time: 3 mins

Seven out of 10 (70 per cent) UK drivers say they are more likely to drive by rather than park in a bay which requires payment by phone, according to a survey by the Automobile Association (1459 AA).

The AA-Populus Driver Poll of more than 16,500 members carried out last month, found that cash is still the preferred option for those looking to pay for parking.

Despite their preference to use cash, around two thirds of drivers say that it is often a challenge to find the right change for parking, which may be due to machines which do not give change. In addition, AA research has discovered that more than one in five local councils has not yet installed the software necessary to accept the new £1 coin.

Responding to the AA, many councils indicated that they intended to introduce new ‘pay-by-phone’ systems. However, more than two fifths of drivers say that they would find this change a problem as they mainly pay for things by cash, while 70 per cent are sceptical about using such systems as they often carry an additional administration fee.

Jack Cousens, head of roads policy for the AA, says: “Parking in town centres can be troublesome at the best of times. Not only can it be a struggle to find a space but now, when you do find one, you may be required to talk to an automated system to pay the charge – not ideal if you have an appointment or just want to get in and get out quickly.

“More than half of drivers don’t care how they pay, as long as it is easy to do so. Putting administration fees on parking, not yet accepting the new £1 coin, having to enter your registration number or failing to provide change are all stumbling blocks our struggling high streets cannot afford if they deter potential customers.

“All providers should make it easier to pay for parking. Not everyone has a smartphone to pay via an app and not everyone is keen to talk to a robot to pay for an hour’s stay. For the elderly and low income drivers, pay by phone feels almost discriminatory.”

Responding to the survey, a 6932 Local Government Association spokesman said: “Councils offer a variety of ways to pay for parking, and paying by phone can be a quick and convenient way to do so.

“As the AA’s own research shows, 76 per cent of councils in England have already converted the parking machines they’re responsible for to accept the new £1 coin. Others are well on the way towards doing so. But having a range of options to pay for parking, for residents and visitors, is the best way for councils to serve the needs of their local communities.”

Parking & Access Control

For more information on companies in this article

Related Content

  • Transport planning consultation is culturally important
    February 2, 2012
    Andrew Bardin Williams explores the efforts under way in North Dakota to consult with native tribes during the early stages of transportation project development. These efforts have led to the signing of a Programmatic Agreement between the state DOT and local tribes and the creation of a tribal consultation committee that allows Native Americans to advise on the identification, evaluation and treatment of historic properties, including those of religious and cultural significance
    Read More
  • IEEE survey reveals driverless cars are the future
    July 15, 2014
    IEEE has released the findings of a survey that revealed expert opinions about the future of driverless cars, from challenges to mass adoption, essential autonomous technologies, features in the car of the future, and geographic adoption. More than 200 researchers, academicians, practitioners, university students, society members and government agencies in the field of autonomous vehicles, participated in the survey. When survey respondents were asked to assign a ranking to six possible roadblocks to th
    Read More
  • Foreign drivers cannot avoid paying Dart Charge, says RHA
    August 22, 2017
    The news that over one million non-UK drivers have managed to avoid paying the Dart Charge when travelling over the Dartford Crossing comes as little surprise to the Road Haulage Association *RHA). Speaking to BBC Kent, RHA policy director Duncan Buchanan said: “This issue was identified from the moment the Freeflow system was introduced, and it is still a problem. Foreign drivers should pay: it’s as simple as that. It is very concerning that there are still hauliers making the crossing for free.” Fin
    Read More
  • Japan to overhaul Cambodia’s traffic signals
    August 26, 2014
    Japan’s development organisation, the Japan International Cooperation Agency (JICA), which has worked hard to alleviate Cambodia’s traffic woes, is to overhaul the capital’s traffic light system in a further bid to reduce the gridlock. Cambodia’s economy has boomed over the last decade, the broad French-built boulevards and backstreets of Phnom Penh have become bottlenecks, while at peak times, the town centre becomes gridlocked. Over the next few years, the JICA plans to redesign and rebuild the city
    Read More

Highlighted Content