APT Skidata creates new teams to support growth

UK parking technology company APT Skidata, a joint-venture of Swarco and Skidata in Austria, has expanded its senior management and created a new Customer Care Department and a Professional Services Department to further improve the communication and effectiveness of all teams dealing with its UK-wide customer base. Combining APT Skidata’s Service Help Desk and Technical Support, the new Customer Care Department is headed by Helen Hunt, a former sales service manager at Schneider Electric where she led a
June 24, 2016 Read time: 2 mins
UK parking technology company 1774 APT Skidata, a joint-venture of 129 Swarco and 2226 Skidata in Austria, has expanded its senior management and created a new Customer Care Department and a Professional Services Department to further improve the communication and effectiveness of all teams dealing with its UK-wide customer base.

Combining APT Skidata’s Service Help Desk and Technical Support, the new Customer Care Department is headed by Helen Hunt, a former sales service manager at 729 Schneider Electric where she led a 16-strong team with over 3,000 accounts.

Leading the Professional Services Department is Tony Marvell, who has spent 14 years in the parking industry. The team will concentrate on developing bespoke client solutions, developing new products and offering training courses to clients across the entire range of APT Skidata’s technology and services.
 
Pete Brown, managing director of APT Skidata, says the new structure is being supplemented by a greater network of field service engineers and regional service managers.
Parking & Access Control

For more information on companies in this article

Related Content

  • McCain expands Canadian distribution
    January 5, 2015
    US transportation solutions specialist McCain has expanded its North American distribution network with the appointment of Traffic Solutions, a distributor of traffic control products based in Ontario, Canada, which will represent McCain's full line of traffic control equipment throughout all the Canadian provinces. Under the agreement, Innovative Traffic Solutions will represent McCain's entire line of advanced traffic equipment, with exclusive distribution rights of the company's programmable signal he
    Read More
  • On-demand is Denver’s command
    March 6, 2017
    While demand responsive transit overcomes many problems, it has been too expensive to provide for the general public but Denver believes it may have found a solution. Cost-efficiently meeting fluctuating passenger levels within available resources can prove a serious challenge for general publicoriented demand responsive transit. There is growing US interest in this mode - as distinct from the already established use of demand responsive transit for specialised needs, such as paratransit for the disabled –
    Read More
  • Connected citizens boosts Boston’s traffic management
    March 30, 2017
    Data-derived traffic management is starting to show benefits as David Crawford discovers. The city of Boston has been facing growing congestion problems in its Seaport regeneration district, with the rate of commercial and residential growth threatening to overtake the capacity of the road network to respond.
    Read More
  • Flexible rail ticketing system uses cloud computing
    November 26, 2012
    UK-headquartered IT consultancy firm Smart421 is to design, build and manage a new Live Sales Management system for Rail Settlement Plan (RSP). This system will provide the rail industry with a flexible, high availability cloud-based solution to support ticket on departure - the collection of rail tickets from self service ticket machines after purchasing them earlier on the web.
    Read More

Highlighted Content