APT Skidata creates new teams to support growth

UK parking technology company APT Skidata, a joint-venture of Swarco and Skidata in Austria, has expanded its senior management and created a new Customer Care Department and a Professional Services Department to further improve the communication and effectiveness of all teams dealing with its UK-wide customer base. Combining APT Skidata’s Service Help Desk and Technical Support, the new Customer Care Department is headed by Helen Hunt, a former sales service manager at Schneider Electric where she led a
June 24, 2016 Read time: 2 mins
UK parking technology company 1774 APT Skidata, a joint-venture of 129 Swarco and 2226 Skidata in Austria, has expanded its senior management and created a new Customer Care Department and a Professional Services Department to further improve the communication and effectiveness of all teams dealing with its UK-wide customer base.

Combining APT Skidata’s Service Help Desk and Technical Support, the new Customer Care Department is headed by Helen Hunt, a former sales service manager at 729 Schneider Electric where she led a 16-strong team with over 3,000 accounts.

Leading the Professional Services Department is Tony Marvell, who has spent 14 years in the parking industry. The team will concentrate on developing bespoke client solutions, developing new products and offering training courses to clients across the entire range of APT Skidata’s technology and services.
 
Pete Brown, managing director of APT Skidata, says the new structure is being supplemented by a greater network of field service engineers and regional service managers.
Parking & Access Control

Related Content

  • May 21, 2012
    Professional training key to the future of ITS
    A substantial portfolio of resources is available and expanding, to help employers and professionals build essential skills for current and future needs – the ITS Professional Capacity Building Program. Pete Goldin reports. The US Department of Transportation (USDOT) views ITS as key to the future of transportation, as is evident from the department’s ITS Professional Capacity Building (PCB) program. This is a further manifestation of USDOT’s commitment to ITS. The PCB program provides anyone in the transpo
    Read More
  • August 12, 2015
    Dynamic Message Signs : Don’t replace, refurbish and upgrade
    Refurbishing old dynamic message signs can save money and increase technical capabilities as David Crawford discovers. Evidence is growing on both sides of the Atlantic of the scope for retrofitting old or technically out-of-date dynamic message signs (DMS) with new electronic equipment, to save on the costs of installing full-scale replacements. In the last four months of 2014, a number of US states progressed programmes that achieved savings of more than US$1.75 million (€1.56million).
    Read More
  • June 29, 2015
    Telford Shopping Centre gets parking upgrade
    UK parking equipment specialist APT Skidata is to install, service and maintain new parking control and management systems at the DTZ-managed Telford Shopping Centre in the UK. The contract will see the company upgrade and replace the technology it installed more than 13 years ago, during which time it has processed approximately 150 million vehicles and payments across the centre’s 52-acre site. New hardware and software will be installed to cover the 32 entry and exit lanes to allow for 3,750 parking s
    Read More
  • January 13, 2017
    APT Skidata now offers car operators real-time reporting
    Parking solutions provider APT Skidata has launched INS Report, a new cloud-based reporting and management information system to enable car park operators using the company’s technology to see real time intelligence on their entire portfolio. The web-based interface has been developed to mirror data from the installed parking systems. Users can log in anywhere and at any time via a dedicated online interface/portal to see information on all their car parks, from takings and payment types to dwell time an
    Read More

Highlighted Content