APT Skidata creates new teams to support growth

UK parking technology company APT Skidata, a joint-venture of Swarco and Skidata in Austria, has expanded its senior management and created a new Customer Care Department and a Professional Services Department to further improve the communication and effectiveness of all teams dealing with its UK-wide customer base. Combining APT Skidata’s Service Help Desk and Technical Support, the new Customer Care Department is headed by Helen Hunt, a former sales service manager at Schneider Electric where she led a
June 24, 2016 Read time: 2 mins
UK parking technology company 1774 APT Skidata, a joint-venture of 129 Swarco and 2226 Skidata in Austria, has expanded its senior management and created a new Customer Care Department and a Professional Services Department to further improve the communication and effectiveness of all teams dealing with its UK-wide customer base.

Combining APT Skidata’s Service Help Desk and Technical Support, the new Customer Care Department is headed by Helen Hunt, a former sales service manager at 729 Schneider Electric where she led a 16-strong team with over 3,000 accounts.

Leading the Professional Services Department is Tony Marvell, who has spent 14 years in the parking industry. The team will concentrate on developing bespoke client solutions, developing new products and offering training courses to clients across the entire range of APT Skidata’s technology and services.
 
Pete Brown, managing director of APT Skidata, says the new structure is being supplemented by a greater network of field service engineers and regional service managers.
Parking & Access Control

For more information on companies in this article

Related Content

  • New service allows car drivers to pay tolls via their mobile phone
    November 14, 2012
    Easytrip, Ireland’s largest provider of electronic tolling payment services has launched new Charge2Mobile toll payment service, in partnership with O2. Said to be the first of its kind, the service will provide a more convenient channel for paying tolls on Ireland’s M50 for car drivers who currently pay by cash. Available immediately to O2 customers in Ireland, Easytrip hopes to roll out its Charge2Mobile tolls offering across other networks over the coming months and to add to its support team for this ne
    Read More
  • Huawei develops the next generation of wireless communications
    October 25, 2024
    Huawei has developed and already deployed high-integrity and richly featured cellular communications solutions for the railway sector which are based on the new FRMCS standard and 4-5G technology
    Read More
  • Developing ‘next generation’ traffic control centre technology
    July 4, 2012
    The Rijkswaterstaat and Highways Agency have joined forces to investigate what the market can do to realise an idealistic vision for traffic control centre technology. Jon Masters reports One particular seminar session of the Intertraffic show in Amsterdam in March was notably over subscribed. So heavy was the press to attend that your author, making his way over late from another appointment, could not get in and found himself craning over other heads locked outside to overhear what was being said. The
    Read More
  • Assocations news around the globe
    October 29, 2015
    There will be no roadside parking in the Finnish capital, Helsinki, 15 years from now, predicts ITS Finland’s CEO Sampo Hietanen. “Instead, a self-driving car will pick you up within in ten minutes of your pressing a button on your smartphone. The car will continue its journey once you have reached your destination.”
    Read More

Highlighted Content