European Commission modernises rights for European Rail Passengers

The European Commission has updated the European rules on rail passenger rights to provide adequate information for passengers, improve rights for disabled passengers, and protect rail operators from compensating passengers under strict circumstances. The Commission has outlined five key areas in its proposal to the existing rules of passengers. Firstly, that long-distance domestic and cross-border regional services
September 29, 2017 Read time: 2 mins

The 1690 European Commission has updated the European rules on rail passenger rights to provide adequate information for passengers, improve rights for disabled passengers, and protect rail operators from compensating passengers under strict circumstances. 

The Commission has outlined five key areas in its proposal to the existing rules of passengers. Firstly, that long-distance domestic and cross-border regional services are no longer exempt from a unified application of passenger rights. In addition, Passengers must know whether rights apply to a whole journey when using connected services with separate tickets. Secondly, for disabled passengers to have the right to assistance on all services and full compensation for loss or repair of mobility equipment. Also, an enforcement on complaint handling with clear deadlines, and finally, a force majeure clause exempting rail companies from having to pay compensation to passengers for delays caused by natural catastrophes.

Karima Delli, chair of parliament’s transport said: “Only truly enforceable passenger rights and compensation in case of delays can help increase the popularity of trains and boost low-carbon multimodal travel.”

She added that MEPs will carefully examine which exemptions for the force majeure exemptions will be granted.

Enforcement

For more information on companies in this article

Related Content

  • Wejo and Waycare sign Nevada connected car data deal
    September 19, 2019
    Connected vehicle data specialist Wejo and traffic management firm Waycare are to collaborate on a deal in Nevada. Part of an existing programme in the US state, Waycare will use the data “for more accurate traffic management solutions” and there are plans to extend the arrangement to other areas of the US. The companies say Wejo’s data will supplement Waycare’s existing traffic data sources, providing agencies with a comprehensive overview of conditions on the roads. The theory is that this will allo
    Read More
  • IBTTA: industry must commit to trust and accountability
    August 23, 2018
    Without a commitment to trust and accountability, the modern road tolling industry would not have the bedrock which it requires – and which customers demand, says IBTTA’s Bill Cramer When Tim Stewart, executive director of Colorado’s E-470 Public Highway Authority, settled on ‘trust and accountability’ as the themes for his year as IBTTA president, it was a very deliberate choice. Stewart was looking for language that would help deliver the global tolling industry’s message of service excellence to cust
    Read More
  • Wider uses for weigh in motion data
    March 18, 2014
    Colin Sowman talks to Terry Bergan of International Road Dynamics about the latest uses of weigh-in-motion systems. Raising allowable truck weight limits improve transport efficiency but leaves an ever-increasing number of bridges vulnerable to being overloaded and damaged by vehicles heavier, and in some cases far heavier, than they were designed to carry. The simplistic solution is to impose weight restrictions and erect appropriate signs - but this could have severe knock-on effect on trucking operations
    Read More
  • Transport integration separates rural idyll from remote isolation
    June 13, 2017
    David Crawford investigates the operation of Total Transport in some of Europe’s more rural areas. Total Transport is a concept that is gaining traction in Europe as a means of making it easier for people without access to a car and living in rural and remote communities, to travel to work, the shops, schools and hospitals. It involves maximising vehicle availability and integrating scheduled services with other transport services (including taxis) commissioned or contracted by more than one local governmen
    Read More

Highlighted Content