European Commission modernises rights for European Rail Passengers

The European Commission has updated the European rules on rail passenger rights to provide adequate information for passengers, improve rights for disabled passengers, and protect rail operators from compensating passengers under strict circumstances. The Commission has outlined five key areas in its proposal to the existing rules of passengers. Firstly, that long-distance domestic and cross-border regional services
September 29, 2017 Read time: 2 mins

The 1690 European Commission has updated the European rules on rail passenger rights to provide adequate information for passengers, improve rights for disabled passengers, and protect rail operators from compensating passengers under strict circumstances. 

The Commission has outlined five key areas in its proposal to the existing rules of passengers. Firstly, that long-distance domestic and cross-border regional services are no longer exempt from a unified application of passenger rights. In addition, Passengers must know whether rights apply to a whole journey when using connected services with separate tickets. Secondly, for disabled passengers to have the right to assistance on all services and full compensation for loss or repair of mobility equipment. Also, an enforcement on complaint handling with clear deadlines, and finally, a force majeure clause exempting rail companies from having to pay compensation to passengers for delays caused by natural catastrophes.

Karima Delli, chair of parliament’s transport said: “Only truly enforceable passenger rights and compensation in case of delays can help increase the popularity of trains and boost low-carbon multimodal travel.”

She added that MEPs will carefully examine which exemptions for the force majeure exemptions will be granted.

Enforcement

For more information on companies in this article

Related Content

  • Dutch strike public/private balance to introduce C-ITS services
    November 15, 2017
    Connected-ITS applications are due to appear on a nation-wide scale this summer, through the Netherlands’ Talking Traffic Partnership – if all goes to plan. Jon Masters reports. The Netherlands’ Talking Traffic Partnership (TTP) looks almost too good to be true: an artificial market set up and supported by national, regional and local government to accelerate deployment of Connected ITS (C-ITS) applications. If it does have any serious flaws, these are going to become apparent quite soon, because the first
    Read More
  • Smart phones offer smarter way to pay for travel
    December 16, 2013
    David Crawford reviews developments in near field communications for mass transit payments. ‘A carefully-designed and well-implemented mobile near field communications (NFC) solutions can give passengers a compelling experience that will encourage them to make greater use of public transport.’ That was the confident conclusion of a recent joint White Paper drawn up by the International Association of Public Transport and the global mobile operators’ representative group GSMA.
    Read More
  • Hamburg’s on-demand alternative to commuting by car
    December 5, 2017
    As Hamburg is confirmed as the host for the 2021 ITS World Congress, David Crawford looks at the city’s moves towards enabling MaaS-type operations. Germany’s second-largest city, Hamburg, is pinning its civic reputation on having its promised all-electric, on-demand, shuttle bus ridesharing service up and running by 2018. Partners in the three-year project are regional metro and bus service provider Hamburger Hochbahn and Volkswagen Group’s Berlinbased mobility innovation subsidiary Moia, which was set
    Read More
  • Trust me, I'm a driverless car
    October 12, 2018
    Developing C/AV technology is the easy bit: now the vehicles need to gain people’s confidence. So does the public feel safe in driverless hands – and how much might they be willing to pay for the privilege? The Venturer consortium’s final user and technology test (Trial 3) explored levels of user trust in scenarios where a connected and autonomous vehicle (C/AV) is interacting with cyclists, pedestrians and other road users on a controlled road network. Trial 3 consisted of experimental runs in the
    Read More

Highlighted Content