European Commission modernises rights for European Rail Passengers

The European Commission has updated the European rules on rail passenger rights to provide adequate information for passengers, improve rights for disabled passengers, and protect rail operators from compensating passengers under strict circumstances. The Commission has outlined five key areas in its proposal to the existing rules of passengers. Firstly, that long-distance domestic and cross-border regional services
September 29, 2017 Read time: 2 mins

The 1690 European Commission has updated the European rules on rail passenger rights to provide adequate information for passengers, improve rights for disabled passengers, and protect rail operators from compensating passengers under strict circumstances. 

The Commission has outlined five key areas in its proposal to the existing rules of passengers. Firstly, that long-distance domestic and cross-border regional services are no longer exempt from a unified application of passenger rights. In addition, Passengers must know whether rights apply to a whole journey when using connected services with separate tickets. Secondly, for disabled passengers to have the right to assistance on all services and full compensation for loss or repair of mobility equipment. Also, an enforcement on complaint handling with clear deadlines, and finally, a force majeure clause exempting rail companies from having to pay compensation to passengers for delays caused by natural catastrophes.

Karima Delli, chair of parliament’s transport said: “Only truly enforceable passenger rights and compensation in case of delays can help increase the popularity of trains and boost low-carbon multimodal travel.”

She added that MEPs will carefully examine which exemptions for the force majeure exemptions will be granted.

Enforcement

For more information on companies in this article

Related Content

  • More thought needed on ITS privacy and data protection
    February 27, 2012
    It's long been the case that policy should drive technology and not the other way round.
    Read More
  • European mobility start-up prize open for entries
    December 21, 2018
    A European accelerator programme that supports sustainable mobility solutions is now open. Free to enter, projects for the European Start-up Prize for Mobility (EUSP) will be judged on criteria such as innovation, market traction and ecological impact. The jury includes Karima Delli, chairwoman of the European Parliament’s Transport and Tourism Committee – who launched the award - and Violeta Bulc, European commissioner for transport. The public-private initiative was co-founded by Boston Consulting Gro
    Read More
  • Transport Systems Catapult boss: ‘We can’t build our way out of congestion’
    March 4, 2019
    The UK Transport Systems Catapult’s CEO Paul Campion talks to Colin Sowman about helping companies develop tomorrow’s solutions – and explains why you can never build your way to empty roads The future of mobility is going to be driven by services.” That’s the opening position of Paul Campion, CEO of the Transport Systems Catapult (TSC) – the UK government organisation set up to help boost transport-related employment and the economy. Campion was previously with IBM and describes himself as a ‘techno o
    Read More
  • Coded exchanges
    July 24, 2012
    For many, Ethernet- and IP-based networks are the cast-iron solution to ITS's communications needs. However, there remain issues from manufacturer to manufacturer with interpretation of what are supposed to be common standards The 'promise' of Ethernet was that different devices such as IP video cameras and traffic signals could be easily integrated into communications networks, simplifying the process of transporting data over copper, fibre or wirelessly. However, although Ethernet devices have come to pre
    Read More

Highlighted Content