European Commission modernises rights for European Rail Passengers

The European Commission has updated the European rules on rail passenger rights to provide adequate information for passengers, improve rights for disabled passengers, and protect rail operators from compensating passengers under strict circumstances. The Commission has outlined five key areas in its proposal to the existing rules of passengers. Firstly, that long-distance domestic and cross-border regional services
September 29, 2017 Read time: 2 mins

The 1690 European Commission has updated the European rules on rail passenger rights to provide adequate information for passengers, improve rights for disabled passengers, and protect rail operators from compensating passengers under strict circumstances. 

The Commission has outlined five key areas in its proposal to the existing rules of passengers. Firstly, that long-distance domestic and cross-border regional services are no longer exempt from a unified application of passenger rights. In addition, Passengers must know whether rights apply to a whole journey when using connected services with separate tickets. Secondly, for disabled passengers to have the right to assistance on all services and full compensation for loss or repair of mobility equipment. Also, an enforcement on complaint handling with clear deadlines, and finally, a force majeure clause exempting rail companies from having to pay compensation to passengers for delays caused by natural catastrophes.

Karima Delli, chair of parliament’s transport said: “Only truly enforceable passenger rights and compensation in case of delays can help increase the popularity of trains and boost low-carbon multimodal travel.”

She added that MEPs will carefully examine which exemptions for the force majeure exemptions will be granted.

Enforcement

For more information on companies in this article

Related Content

  • The twisting path to enforcement’s future
    June 5, 2014
    Survey reveals some division of views about enforcement’s future as Colin Sowman discovers. Technological advances and legislative changes pose many questions for those involved in road enforcement, ranging from the changing demands of privacy and data protection legislation to the practicalities on multi-speed enforcement. So to get the industry’s views ITS International took soundings on some of these bigger questions. In a world where many vehicles are fitted with GPS linked ‘black box’ telematics system
    Read More
  • Europe’s EasyWay project accommodates political requirements
    May 29, 2013
    The EasyWay project has evolved to take account of political developments at the European level. By Jason Barnes The European Union’s (EU’s) EasyWay ITS deployment project has its roots in the ambitions of former European Commission President Jacques Delors with regard to truly international networks for energy, information and for transport. Definition of what became known as the Trans-European Transport Network (TEN-T) began back in 1994 with seven working groups. They produced an R&D and policy framework
    Read More
  • Freight poses growing problem for city authorities
    March 3, 2017
    Wes Guckert considers possible solutions and countermeasures to the problems of increased freight deliveries in growing cities. In January 2016, the US Department of Transportation (USDoT) conducted a session on the SmartCity Challenge and Urban Freight and Logistics. This session was a follow-up to the USDoT report titled, Beyond Traffic 2045.
    Read More
  • Brooklyn eyes Bogota’s BRT system
    June 17, 2016
    David Crawford considers the increased interest in bus rapid transit and looks that the latest trends. Bus rapid transit (BRT) is gaining an increasingly high profile in the US public transport agenda, for two main reasons. One is the potential for ‘trains on wheels’ to save substantially on installation costs as compared with other modes such as underground metros or light-rail transit. Another, highlighted in the case of New York City, is the value of having a rapid surface-based alternative available whe
    Read More

Highlighted Content