European Commission modernises rights for European Rail Passengers

The European Commission has updated the European rules on rail passenger rights to provide adequate information for passengers, improve rights for disabled passengers, and protect rail operators from compensating passengers under strict circumstances. The Commission has outlined five key areas in its proposal to the existing rules of passengers. Firstly, that long-distance domestic and cross-border regional services
September 29, 2017 Read time: 2 mins

The 1690 European Commission has updated the European rules on rail passenger rights to provide adequate information for passengers, improve rights for disabled passengers, and protect rail operators from compensating passengers under strict circumstances. 

The Commission has outlined five key areas in its proposal to the existing rules of passengers. Firstly, that long-distance domestic and cross-border regional services are no longer exempt from a unified application of passenger rights. In addition, Passengers must know whether rights apply to a whole journey when using connected services with separate tickets. Secondly, for disabled passengers to have the right to assistance on all services and full compensation for loss or repair of mobility equipment. Also, an enforcement on complaint handling with clear deadlines, and finally, a force majeure clause exempting rail companies from having to pay compensation to passengers for delays caused by natural catastrophes.

Karima Delli, chair of parliament’s transport said: “Only truly enforceable passenger rights and compensation in case of delays can help increase the popularity of trains and boost low-carbon multimodal travel.”

She added that MEPs will carefully examine which exemptions for the force majeure exemptions will be granted.

Enforcement

For more information on companies in this article

Related Content

  • Top 5 trends in vision technology
    June 24, 2021
    Artificial intelligence and deep learning algorithms are among the major trends having an impact on road traffic enforcement, according to leading companies in the vision sector
    Read More
  • Norway gets ready for more EVs
    September 14, 2021
    Norway’s road transport network is changing radically. The country is gearing up for greater electric vehicle use as well as gradually phasing out its traditional ferry links
    Read More
  • EVs: Time for a rethink
    December 14, 2021
    Given a growing body of evidence that EVs are not the clean, green machines they are made out to be, Andrew Bunn suggests they can only be part of the puzzle – not the answer to environmental problems
    Read More
  • £680 million investment for West Midlands Trains
    October 19, 2017
    A £680 million ($897million) order for new trains has been welcomed by West Midlands Rail (WMR), a consortium of 16 local councils set up to manage the regions rail services. The order, made up of 413 carriages, comes from West Midlands Trains (WMT) who will run local services on behalf of WMR and Department of Transport (D0T) from December onwards to help increase capacity and improve journey times. WMT will operate local services until March 2026.
    Read More

Highlighted Content