European Commission modernises rights for European Rail Passengers

The European Commission has updated the European rules on rail passenger rights to provide adequate information for passengers, improve rights for disabled passengers, and protect rail operators from compensating passengers under strict circumstances. The Commission has outlined five key areas in its proposal to the existing rules of passengers. Firstly, that long-distance domestic and cross-border regional services
September 29, 2017 Read time: 2 mins

The 1690 European Commission has updated the European rules on rail passenger rights to provide adequate information for passengers, improve rights for disabled passengers, and protect rail operators from compensating passengers under strict circumstances. 

The Commission has outlined five key areas in its proposal to the existing rules of passengers. Firstly, that long-distance domestic and cross-border regional services are no longer exempt from a unified application of passenger rights. In addition, Passengers must know whether rights apply to a whole journey when using connected services with separate tickets. Secondly, for disabled passengers to have the right to assistance on all services and full compensation for loss or repair of mobility equipment. Also, an enforcement on complaint handling with clear deadlines, and finally, a force majeure clause exempting rail companies from having to pay compensation to passengers for delays caused by natural catastrophes.

Karima Delli, chair of parliament’s transport said: “Only truly enforceable passenger rights and compensation in case of delays can help increase the popularity of trains and boost low-carbon multimodal travel.”

She added that MEPs will carefully examine which exemptions for the force majeure exemptions will be granted.

Enforcement

For more information on companies in this article

Related Content

  • Autopilot highlights shape of Things
    March 30, 2020
    Driverless vehicles require rich data to operate safely, and a European consortium is harnessing the Internet of Things to help.
    Read More
  • Utah DoT and Panasonic get connected
    August 30, 2019
    Utah is making smart roadways a priority and has entered a partnership with Panasonic to move things forward. Adam Hill asks Utah DoT to outline where the state is heading Utah Department of Transportation (UDoT) has form when it comes to connectivity. It built the first operational connected vehicle corridor in the US – and has now joined up with Panasonic to extend its operation. “When we work with technology providers, we are working together to get that win-win,” says Carlos Braceras, UDoT executi
    Read More
  • Øresund bridges the front line for border crossing traffic
    September 15, 2016
    Timothy Compston considers the challenges faced by the operators of the Øresund Bridge between Denmark and Sweden, the largest structure of its kind across Europe. In light of the concerns about the ongoing security threat and the unprecedented flow of migrants, many of the countries that make up the Schengen Area in Europe have re-introduced border controls. For its part, Sweden has rolled out ID checks for train, bus and ferry passengers from Denmark placing the landmark Øresund Bridge very much on the fr
    Read More
  • Necessity is the mother of invention
    April 6, 2016
    The Netherlands aims to lead Europe, and the world, in the area of cooperative ITS and smart mobility. That’s not an aspiration – it’s a necessity as Frans op de Beek, principal advisor for traffic management and ITS within the Rijkswaterstaat, the Ministry for Infrastructure and the Environment, explains.
    Read More

Highlighted Content