European Commission modernises rights for European Rail Passengers

The European Commission has updated the European rules on rail passenger rights to provide adequate information for passengers, improve rights for disabled passengers, and protect rail operators from compensating passengers under strict circumstances. The Commission has outlined five key areas in its proposal to the existing rules of passengers. Firstly, that long-distance domestic and cross-border regional services
September 29, 2017 Read time: 2 mins

The 1690 European Commission has updated the European rules on rail passenger rights to provide adequate information for passengers, improve rights for disabled passengers, and protect rail operators from compensating passengers under strict circumstances. 

The Commission has outlined five key areas in its proposal to the existing rules of passengers. Firstly, that long-distance domestic and cross-border regional services are no longer exempt from a unified application of passenger rights. In addition, Passengers must know whether rights apply to a whole journey when using connected services with separate tickets. Secondly, for disabled passengers to have the right to assistance on all services and full compensation for loss or repair of mobility equipment. Also, an enforcement on complaint handling with clear deadlines, and finally, a force majeure clause exempting rail companies from having to pay compensation to passengers for delays caused by natural catastrophes.

Karima Delli, chair of parliament’s transport said: “Only truly enforceable passenger rights and compensation in case of delays can help increase the popularity of trains and boost low-carbon multimodal travel.”

She added that MEPs will carefully examine which exemptions for the force majeure exemptions will be granted.

Enforcement

For more information on companies in this article

Related Content

  • New Haven shows small can be beautiful
    October 22, 2014
    Connecticut’s new administration is using smart policy and ITS solutions to bridge social divides. Andrew Bardin Williams investigates. With only 130,000 residents, New Haven can hardly be called a metropolis. Measuring less than 502km (18 square miles), the city is huddled against the coast, squeezed between two mountains (appropriately called East Rock and West Rock) that, at 111m and 213m (366ft and 700ft) respectively, can hardly be called mountains. The airport is small and has limited service, and th
    Read More
  • Reflecting on five years of important ITS progress
    January 7, 2013
    Former head of the ITS Joint Program Office Shelley Row has passed the baton to a new director. Now working as an independent consultant, here she reflects on her five years at the helm of the JPO and what the future may hold for ITS in the US. During a mid-morning in Paris earlier this year, having just landed, I decided to take a trip on the city’s subway (Paris’ underground metro) into the city centre. A family with a small boy – about nine years old – boarded the same train. They were American and we st
    Read More
  • Varying acceptance of tolling in Africa
    January 6, 2016
    Tolling technology is now at an advanced state but governments have a key role in ensuring the success of schemes as is evident in Africa. Shem Oirere reports. According to the African Development Bank, the continent has an estimated $46bn of infrastructure financing deficit. The bank says sub-Saharan Africa requires $93bn annually to meet its infrastructure development needs - but only half of the financing is available.
    Read More
  • Varying acceptance of tolling in Africa
    January 6, 2016
    Tolling technology is now at an advanced state but governments have a key role in ensuring the success of schemes as is evident in Africa. Shem Oirere reports. According to the African Development Bank, the continent has an estimated $46bn of infrastructure financing deficit. The bank says sub-Saharan Africa requires $93bn annually to meet its infrastructure development needs - but only half of the financing is available.
    Read More

Highlighted Content