Skip to main content

Capita to run London congestion charging

Outsourcing group Capita has signed a five year contract with Transport for London (TfL) to operate the congestion charging, low emission zone and traffic enforcement notice processing schemes in the capital. Capita will take full responsibility for the schemes in November 2015 following a period of implementation which commences in 2014. The overall agreement is expected to generate revenue of approximately US$238 million to Capita. Additionally, TfL has the option to extend the contract for a further
January 15, 2014 Read time: 2 mins
Outsourcing group 4056 Capita has signed a five year contract with 1466 Transport for London (TfL) to operate the congestion charging, low emission zone and traffic enforcement notice processing schemes in the capital.

Capita will take full responsibility for the schemes in November 2015 following a period of implementation which commences in 2014. The overall agreement is expected to generate revenue of approximately US$238 million to Capita. Additionally, TfL has the option to extend the contract for a further five years.

Congestion charging is designed to reduce traffic congestion and the income raised is wholly reinvested in Transport for London. Traffic enforcement notice processing includes processing Penalty Charge Notices for bus lane and yellow box junction contraventions.  Capita will provide the IT systems, back office and contact centre to run the schemes and the associated enforcement processes.  

Capita designed and implemented the technology and then operated the congestion charging scheme when Transport for London first launched it in February 2003 and successfully ran the initial scheme until February 2009.

For more information on companies in this article

Related Content

  • Parking - does it cause or cure congestion?
    January 25, 2012
    Does parking cause congestion, or can it help alleviate the problem? By John Van Horn
  • State of the art ITS technology for Doha tunnel management system
    January 31, 2012
    Husam Musharbash, Traffic Tech Group, talks about tunnel management system implementation on the new route between Doha and the soon-to-open New Doha International Airport. The new Ras Abu Aboud Tunnel in Qatar, which opened to traffic in January of this year, will serve the New Doha International Airport once the latter opens in 2011.
  • €5.6m Madrid deal for Kapsch EcoTrafiX
    May 2, 2025
    Agreement includes supply of hardware and traffic control centre maintenance
  • Mounting benefits of dynamic tolling project
    January 30, 2012
    Wisconsin's four-year HOT lanes pilot project, launched in May 2008, cost US$18.8 million to construct. Halfway into the project, which uses variably priced, or dynamic, tolling to improve highway efficiency, the benefits are mounting. The problem was obvious, and frustrating, to anyone who ever sat in bumper-to-bumper traffic on State Route 167 and watched a lone car whiz by every 20 seconds or so in the carpool lane. But for planners at the Washington State Department of Transportation, the conundrum was