Skip to main content

Capita to run London congestion charging

Outsourcing group Capita has signed a five year contract with Transport for London (TfL) to operate the congestion charging, low emission zone and traffic enforcement notice processing schemes in the capital. Capita will take full responsibility for the schemes in November 2015 following a period of implementation which commences in 2014. The overall agreement is expected to generate revenue of approximately US$238 million to Capita. Additionally, TfL has the option to extend the contract for a further
January 15, 2014 Read time: 2 mins
Outsourcing group 4056 Capita has signed a five year contract with 1466 Transport for London (TfL) to operate the congestion charging, low emission zone and traffic enforcement notice processing schemes in the capital.

Capita will take full responsibility for the schemes in November 2015 following a period of implementation which commences in 2014. The overall agreement is expected to generate revenue of approximately US$238 million to Capita. Additionally, TfL has the option to extend the contract for a further five years.

Congestion charging is designed to reduce traffic congestion and the income raised is wholly reinvested in Transport for London. Traffic enforcement notice processing includes processing Penalty Charge Notices for bus lane and yellow box junction contraventions.  Capita will provide the IT systems, back office and contact centre to run the schemes and the associated enforcement processes.  

Capita designed and implemented the technology and then operated the congestion charging scheme when Transport for London first launched it in February 2003 and successfully ran the initial scheme until February 2009.

For more information on companies in this article

Related Content

  • Modernising India's bus travel
    August 29, 2012
    Award-winning ITS initiatives are promising modernisation of bus travel as a key part of development plans for cities of the Indian state of Karnataka. The Indian state of Karnataka is poised to launch the next stage of a major rollout of ITS technology on its bus network following the August 2012 go-live of an award-winning passenger information system. The Karnataka State Road Transport Corporation (KSRTC), which is owned by the state government
  • Transportation hub the centre of sustainable urban development
    November 21, 2012
    A marriage of transit, technology and culture is taking shape in Minneapolis, with ITS systems vital to hopes for a sustainable development centred on a hub of public transportation. Construction started in July this year on ‘The Interchange’ – a station in the Midwest US city of Minneapolis claimed as the most spectacular expression yet of the fast-spreading North American concept of transit-oriented development (TOD). Due for completion in 2014, the Interchange is designed as a multi-modal public transpor
  • Priority boosts ridership and cuts congestion
    May 4, 2016
    Transit priority is proving a win-win in Europe and Australia. David Crawford reports. Technology that integrates with the Australian-originated Sydney Coordinated Adaptive Traffic System (SCATS) is driving bus signal priority and performance analysis initiatives on both sides of the world; in its homeland, with a major deployment in 2015, and in the capital of the Republic of Ireland.
  • London's shared bikes go electric
    September 12, 2022
    TfL's Santander Cycles scheme adds 500 e-bikes in UK capital and changes fare structure