Skip to main content

Capita to run London congestion charging

Outsourcing group Capita has signed a five year contract with Transport for London (TfL) to operate the congestion charging, low emission zone and traffic enforcement notice processing schemes in the capital. Capita will take full responsibility for the schemes in November 2015 following a period of implementation which commences in 2014. The overall agreement is expected to generate revenue of approximately US$238 million to Capita. Additionally, TfL has the option to extend the contract for a further
January 15, 2014 Read time: 2 mins
Outsourcing group 4056 Capita has signed a five year contract with 1466 Transport for London (TfL) to operate the congestion charging, low emission zone and traffic enforcement notice processing schemes in the capital.

Capita will take full responsibility for the schemes in November 2015 following a period of implementation which commences in 2014. The overall agreement is expected to generate revenue of approximately US$238 million to Capita. Additionally, TfL has the option to extend the contract for a further five years.

Congestion charging is designed to reduce traffic congestion and the income raised is wholly reinvested in Transport for London. Traffic enforcement notice processing includes processing Penalty Charge Notices for bus lane and yellow box junction contraventions.  Capita will provide the IT systems, back office and contact centre to run the schemes and the associated enforcement processes.  

Capita designed and implemented the technology and then operated the congestion charging scheme when Transport for London first launched it in February 2003 and successfully ran the initial scheme until February 2009.

For more information on companies in this article

Related Content

  • Local residents back major safety improvements at Hammersmith gyratory
    August 8, 2016
    Transport for London (TfL) has released the results of the Hammersmith gyratory improvement consultation, which received a high level of public support. Nearly 80 per cent of respondents backed TfL’s plans for improvements, which will significantly improve cyclist safety at one of London's most intimidating and busy junctions. Dedicated cycling crossings will be installed, pedestrian facilities will be improved and a new bus lane added that will boost the reliability of bus services for customers. Th
  • Bespoke ITS is helping to reduced collisions on America’s rural roads
    October 22, 2014
    David Crawford cherrypicks conference and award highlights Almost 30% of all US citizens live in rural areas or very small communities, and 34 of the 50 states exceed this level in their own populations, with the proportions rising as high as 85%. And although rural routes carry only 35% of all traffic, the accidents that occur on them account for some 54% of all US road traffic accident deaths.
  • UK councils to get power to enforce moving traffic offences
    December 21, 2016
    Local authorities in the UK are set to get the power to fine motorists for moving traffic offences. Control over the issuing of fines is set to move from the police, to local councils, should the proposals be approved next year. Currently, London boroughs are able to fine motorists for similar offences, while councils outside of London can only fine motorists over parking violations or for driving in bus lanes. However under the new plans, councils across the country will gain the power to issue fines fo
  • Preparations building for French national truck toll
    September 12, 2012
    The Autostrade led Ecomouv consortium is developing the next big system of truck tolling likely to be introduced in Europe – France’s ‘Eco-tax’. Jon Masters reports. Since October last year, a consortium of companies has been working on developing the technological and administrative systems necessary for a national system of truck tolling in France. Eco-tax, France’s truck toll, is not necessarily going to be implemented. The Ecomouv consortium has been set up as a long term concessionaire, but so far only