Skip to main content

Capita to run London congestion charging

Outsourcing group Capita has signed a five year contract with Transport for London (TfL) to operate the congestion charging, low emission zone and traffic enforcement notice processing schemes in the capital. Capita will take full responsibility for the schemes in November 2015 following a period of implementation which commences in 2014. The overall agreement is expected to generate revenue of approximately US$238 million to Capita. Additionally, TfL has the option to extend the contract for a further
January 15, 2014 Read time: 2 mins
Outsourcing group 4056 Capita has signed a five year contract with 1466 Transport for London (TfL) to operate the congestion charging, low emission zone and traffic enforcement notice processing schemes in the capital.

Capita will take full responsibility for the schemes in November 2015 following a period of implementation which commences in 2014. The overall agreement is expected to generate revenue of approximately US$238 million to Capita. Additionally, TfL has the option to extend the contract for a further five years.

Congestion charging is designed to reduce traffic congestion and the income raised is wholly reinvested in Transport for London. Traffic enforcement notice processing includes processing Penalty Charge Notices for bus lane and yellow box junction contraventions.  Capita will provide the IT systems, back office and contact centre to run the schemes and the associated enforcement processes.  

Capita designed and implemented the technology and then operated the congestion charging scheme when Transport for London first launched it in February 2003 and successfully ran the initial scheme until February 2009.

For more information on companies in this article

Related Content

  • Delivering London’s live bus arrival information
    April 17, 2013
    Launched in October 2011, Transport for London’s Countdown real time bus information service has proven extremely popular. The latest research shows that around 830,000 bus journeys made in London each day are informed by live bus arrival information. Building on this success, TfL has developed a new way of delivering live bus arrival information to a range of public locations, such as hospital waiting rooms or shopping centre foyers. This means that real time bus arrival information can be provided to pa
  • New freight air quality initiative to reduce harmful emissions in London
    May 26, 2016
    The LoCITY programme has taken its first steps to improve air quality in London by publishing data to help increase the availability and uptake of low emission vans and lorries, following its initial four months’ research. The research demonstrates that to reduce freight’s impact on London’s air quality the use of low emission commercial vehicles must be increased. It has also revealed some of the key barriers that are holding back the use of low emission vehicles. One area highlighted is a lack of info
  • Infrastructure funding and road user charging – debate continues
    February 1, 2012
    Jack Opiola provides an overview of the ongoing debate over US infrastructure funding and the progress – or lack of it – towards vehicles miles travelled road user charging. The future funding of transportation and mobility infrastructure is attracting increased attention. There has been sharp debate in the US, where landmark reports from the National Surface Transportation Infrastructure Financing Commission and the National Surface Transportation Policy and Revenue Study Commission both stated that the cu
  • First ever pedestrian safety action plan for London
    July 11, 2014
    Transport for London (TfL) has published London’s first Pedestrian Safety Action Plan following consultation in the spring. One of the Mayor and TfL's top priorities is to reduce by 40 per cent the number of people killed or seriously injured on London's roads by 2020 and action is being taken to prioritise the safety of the most vulnerable road users: pedestrians, cyclists and motorcyclists. The plan has been compiled by TfL working alongside key stakeholders, and looks to address the concerns and chall