Skip to main content

Capita to run London congestion charging

Outsourcing group Capita has signed a five year contract with Transport for London (TfL) to operate the congestion charging, low emission zone and traffic enforcement notice processing schemes in the capital. Capita will take full responsibility for the schemes in November 2015 following a period of implementation which commences in 2014. The overall agreement is expected to generate revenue of approximately US$238 million to Capita. Additionally, TfL has the option to extend the contract for a further
January 15, 2014 Read time: 2 mins
Outsourcing group 4056 Capita has signed a five year contract with 1466 Transport for London (TfL) to operate the congestion charging, low emission zone and traffic enforcement notice processing schemes in the capital.

Capita will take full responsibility for the schemes in November 2015 following a period of implementation which commences in 2014. The overall agreement is expected to generate revenue of approximately US$238 million to Capita. Additionally, TfL has the option to extend the contract for a further five years.

Congestion charging is designed to reduce traffic congestion and the income raised is wholly reinvested in Transport for London. Traffic enforcement notice processing includes processing Penalty Charge Notices for bus lane and yellow box junction contraventions.  Capita will provide the IT systems, back office and contact centre to run the schemes and the associated enforcement processes.  

Capita designed and implemented the technology and then operated the congestion charging scheme when Transport for London first launched it in February 2003 and successfully ran the initial scheme until February 2009.

For more information on companies in this article

Related Content

  • Traffic monitoring and hard shoulder running
    March 1, 2013
    Hard shoulder running is on the increase – and the detection and monitoring of incidents on affected roads is occupying the minds of experts across Europe and the US
  • Serco extends Dubai Metro contract
    October 29, 2013
    International service company Serco Group is to continue to operate and maintain the Dubai Metro. The company has signed a five-year extension to its contract with the Dubai Government Roads and Transport Authority (RTA) in a deal valued at approximately US$571, with an opportunity to extend for a further two years to 2021. Serco first provided pre-launch consultancy and planning to the RTA from 2007 and began operating and maintaining the initial 10 stations on the Red Line from its official opening an
  • Videalert enforces low traffic neighbourhoods
    January 20, 2021
    ANPR cameras used to issue fines to drivers without relevant residents' parking permit
  • UK defaults to hard shoulder running to expand motorway capacity
    April 8, 2014
    Hard shoulder running has become the UK’s default response to increasing motorway capacity as Colin Sowman reports. Facing a predicted 46% increase in traffic levels by 2040 and the current economic recovery leading to more people travelling to, from and for work leaves the UK government under short- and long-term pressure to increase the capacity on the main motorway network. Particular sections of motorways are already experiencing repeated, sometimes tidal, congestion and both tight Treasury limits and t