Skip to main content

Capita to run London congestion charging

Outsourcing group Capita has signed a five year contract with Transport for London (TfL) to operate the congestion charging, low emission zone and traffic enforcement notice processing schemes in the capital. Capita will take full responsibility for the schemes in November 2015 following a period of implementation which commences in 2014. The overall agreement is expected to generate revenue of approximately US$238 million to Capita. Additionally, TfL has the option to extend the contract for a further
January 15, 2014 Read time: 2 mins
Outsourcing group 4056 Capita has signed a five year contract with 1466 Transport for London (TfL) to operate the congestion charging, low emission zone and traffic enforcement notice processing schemes in the capital.

Capita will take full responsibility for the schemes in November 2015 following a period of implementation which commences in 2014. The overall agreement is expected to generate revenue of approximately US$238 million to Capita. Additionally, TfL has the option to extend the contract for a further five years.

Congestion charging is designed to reduce traffic congestion and the income raised is wholly reinvested in Transport for London. Traffic enforcement notice processing includes processing Penalty Charge Notices for bus lane and yellow box junction contraventions.  Capita will provide the IT systems, back office and contact centre to run the schemes and the associated enforcement processes.  

Capita designed and implemented the technology and then operated the congestion charging scheme when Transport for London first launched it in February 2003 and successfully ran the initial scheme until February 2009.

For more information on companies in this article

Related Content

  • Cost Benefit: Don’t waste your energy
    October 28, 2021
    There are ways that we can harvest power from the world’s roads – without necessarily building new infrastructure. David Crawford investigates some of these new approaches
  • Transcore joins ITS-Arab
    October 29, 2012
    Interest in the Middle East ITS market continues to grow exponentially said Zeina Nazer, Secretary General of ITS-Arab at the recent ITS World Congress in Vienna. During the event, Transcore announced it had joined ITS Arab as a Gold level member in support of the region-wide expansion of ITS systems. As road network operators and authorities strive to reduce congestion, the solutions deployed for the Dubai Salik toll collection system that Transcore serves as the local authority’s contractor provides a ro
  • Transcore joins ITS-Arab
    October 29, 2012
    Interest in the Middle East ITS market continues to grow exponentially said Zeina Nazer, Secretary General of ITS-Arab at the recent ITS World Congress in Vienna. During the event, Transcore announced it had joined ITS Arab as a Gold level member in support of the region-wide expansion of ITS systems. As road network operators and authorities strive to reduce congestion, the solutions deployed for the Dubai Salik toll collection system that Transcore serves as the local authority’s contractor provides a ro
  • Cut vehicle access to clean up cities: report
    October 17, 2022
    Communication of benefits is key for acceptance of LEZ deployment, says EIT Urban Mobility