Skip to main content

Capita to run London congestion charging

Outsourcing group Capita has signed a five year contract with Transport for London (TfL) to operate the congestion charging, low emission zone and traffic enforcement notice processing schemes in the capital. Capita will take full responsibility for the schemes in November 2015 following a period of implementation which commences in 2014. The overall agreement is expected to generate revenue of approximately US$238 million to Capita. Additionally, TfL has the option to extend the contract for a further
January 15, 2014 Read time: 2 mins
Outsourcing group 4056 Capita has signed a five year contract with 1466 Transport for London (TfL) to operate the congestion charging, low emission zone and traffic enforcement notice processing schemes in the capital.

Capita will take full responsibility for the schemes in November 2015 following a period of implementation which commences in 2014. The overall agreement is expected to generate revenue of approximately US$238 million to Capita. Additionally, TfL has the option to extend the contract for a further five years.

Congestion charging is designed to reduce traffic congestion and the income raised is wholly reinvested in Transport for London. Traffic enforcement notice processing includes processing Penalty Charge Notices for bus lane and yellow box junction contraventions.  Capita will provide the IT systems, back office and contact centre to run the schemes and the associated enforcement processes.  

Capita designed and implemented the technology and then operated the congestion charging scheme when Transport for London first launched it in February 2003 and successfully ran the initial scheme until February 2009.

For more information on companies in this article

Related Content

  • Growth of smart parking initiatives
    April 25, 2013
    New initiatives in smart parking have been announced in the US and Europe in recent months. Is the age of smarter parking finally with us? Jon Masters investigates. Smart parking comes to Manchester, reads the headline to a story posted on the UK city’s website towards the end of March this year. Sensors will be fixed to parking spaces to give drivers and authorities information on parking availability via mobile phone apps and other software, the story goes on to explain. Lower down the page, Manchester Ci
  • Qualcomm: How Connected Driving Will Reduce Emissions in the EU
    September 14, 2023
    In an era marked by climate change and an urgent need for greener mobility solutions, the advent of connected driving has emerged as a promising frontier in the realm of transportation.
  • Southampton City Council deploys bus lane enforcement solution
    June 7, 2016
    Southampton City Council in the UK is introducing CCTV enforcement of bus lanes in key areas of the city using Videalert’s DfT Manufacturer Certified hosted solution. The new fixed bus lane cameras will go live on 20 June 2016. The Videalert solution has been procured through Balfour Beatty Living Places (BBLP) which has a ten-year contract to manage all highway infrastructure assets on behalf of Southampton City Council. Videalert’s hosted platform does not require any hardware or software to be i
  • Pollution has more than one solution
    April 7, 2014
    Professor Alexander Baklanov of the World Meteorological Organization talks to Colin Sowman about the difficulties of reducing urban pollution. The inhabitants of Beijing have recently been suffering pollution levels 20 times the World Health Organisation’s recommended limit while the European Union is revitalising its efforts to implement and enforce air quality standards. Almost inevitably much of the clean-up efforts are likely to focus on traffic planners and engineers.