Skip to main content

Capita to run London congestion charging

Outsourcing group Capita has signed a five year contract with Transport for London (TfL) to operate the congestion charging, low emission zone and traffic enforcement notice processing schemes in the capital. Capita will take full responsibility for the schemes in November 2015 following a period of implementation which commences in 2014. The overall agreement is expected to generate revenue of approximately US$238 million to Capita. Additionally, TfL has the option to extend the contract for a further
January 15, 2014 Read time: 2 mins
Outsourcing group 4056 Capita has signed a five year contract with 1466 Transport for London (TfL) to operate the congestion charging, low emission zone and traffic enforcement notice processing schemes in the capital.

Capita will take full responsibility for the schemes in November 2015 following a period of implementation which commences in 2014. The overall agreement is expected to generate revenue of approximately US$238 million to Capita. Additionally, TfL has the option to extend the contract for a further five years.

Congestion charging is designed to reduce traffic congestion and the income raised is wholly reinvested in Transport for London. Traffic enforcement notice processing includes processing Penalty Charge Notices for bus lane and yellow box junction contraventions.  Capita will provide the IT systems, back office and contact centre to run the schemes and the associated enforcement processes.  

Capita designed and implemented the technology and then operated the congestion charging scheme when Transport for London first launched it in February 2003 and successfully ran the initial scheme until February 2009.

For more information on companies in this article

Related Content

  • Real-time traffic updates to be displayed on London buses
    August 16, 2016
    The iconic London bus is now helping to improve traffic in the Capital as Transport for London (TfL) starts a trial of displaying live traffic information on the back of buses. A number of buses on route 344 are displaying real-time traffic information using digital information boards in what is said to be a world first. The technology is being trialled on buses between Clapham Junction and Liverpool Street to provide London's drivers with a new source of information to help avoid congestion and improve
  • Videalert launches civil enforcement as a service
    June 23, 2015
    UK enforcement supplier Videalert has launched a civil enforcement as a service (CEaaS) solution. Using the company’s Department for Transport Manufacturer Certified hosted platform, CEaaS enables councils to significantly change the way they specify and procure CCTV–based enforcement systems. It introduces the ability to purchase CCTV traffic services on demand with installations taking place in days rather than months. Available for a fixed monthly cost per location or on a fee-per-PCN basis, CEaaS
  • Success of London's Olympic public transport systems
    December 4, 2012
    The Olympic flame has moved on, allowing review of the relative degrees of London’s 2012 transportation success, how it was done and with what lasting effects. Jon Masters reports. This magazine’s international position provides a good vantage point for assessing impressions left by London’s 2012 Olympic Games. On the whole, it has been only praise and congratulations heard since the closing ceremonies of the Olympic Games in August and the Paralympics in September. The events looked great and ran smoothly
  • Dynamic charging boosts electric vehicles’ potential
    December 16, 2014
    With an increasing need to use electric vehicles in city centres to reduce pollution, David Crawford looks at various solutions to power delivery. The UN’s September 2014 Climate Summit has added fresh momentum to the drive to increase urban electric vehicle (EV) takeup. It has launched the Urban Electric Mobility Initiative, which wants to see EVs accounting for 30% of all urban travel by 2030, and make cities worldwide more friendly to their use. Encouragingly, the plan is being well supported by commerci