Skip to main content

Capita to run London congestion charging

Outsourcing group Capita has signed a five year contract with Transport for London (TfL) to operate the congestion charging, low emission zone and traffic enforcement notice processing schemes in the capital. Capita will take full responsibility for the schemes in November 2015 following a period of implementation which commences in 2014. The overall agreement is expected to generate revenue of approximately US$238 million to Capita. Additionally, TfL has the option to extend the contract for a further
January 15, 2014 Read time: 2 mins
Outsourcing group 4056 Capita has signed a five year contract with 1466 Transport for London (TfL) to operate the congestion charging, low emission zone and traffic enforcement notice processing schemes in the capital.

Capita will take full responsibility for the schemes in November 2015 following a period of implementation which commences in 2014. The overall agreement is expected to generate revenue of approximately US$238 million to Capita. Additionally, TfL has the option to extend the contract for a further five years.

Congestion charging is designed to reduce traffic congestion and the income raised is wholly reinvested in Transport for London. Traffic enforcement notice processing includes processing Penalty Charge Notices for bus lane and yellow box junction contraventions.  Capita will provide the IT systems, back office and contact centre to run the schemes and the associated enforcement processes.  

Capita designed and implemented the technology and then operated the congestion charging scheme when Transport for London first launched it in February 2003 and successfully ran the initial scheme until February 2009.

For more information on companies in this article

Related Content

  • America explores road user charging options
    November 27, 2017
    Jack Opiola casts an eye over the numerous road user charging pilots underway in the US. In the USA, congestion mitigation and improving mobility have often focused on network improvements, increased road capacity, improved public transport, high-occupancy toll (HOT) lanes or ‘express lanes’ and ITS measures – all of which require political capital and major funding. Nowadays, political capital is as hard to obtain as funding because more political leaders are recognising the decline of fuel excise tax in
  • Report shows Oslo, London and Amsterdam lead ‘green’ cities ranking
    April 28, 2017
    London-based Centre for Economics and Business Research (CEBR) has presented its ranking of 35 ‘green’ cities, sponsored by smartphone chip maker Qualcomm. The report ranks 35 global cities based on their level of progress towards achieving this goal, finding that:
  • Ptolemus' short guide to picking an ITS winner
    January 11, 2024
    What makes a good ITS investment and what are the chances of the money coming into transportation creating an unsustainable bubble? Frederic Bruneteau and Alberto Lodieu of Ptolemus Consulting Group take a look at the market and suggest some key areas of interest for the future
  • Connected vehicle trials get big backing from USDOT
    March 14, 2016
    Connected vehicle technology will emerge as a sustainable reality at three sites in the US over the next four years. Jon Masters reports. Advocates of connected vehicle (CV) technology have received a welcome boost from news that the US government has committed a further $4 billion towards automated vehicle research and CV technology. This comes hot on the heels of the US Department of Transportation’s $42 million CV pilot pledge in October last year.