Skip to main content

Capita to run London congestion charging

Outsourcing group Capita has signed a five year contract with Transport for London (TfL) to operate the congestion charging, low emission zone and traffic enforcement notice processing schemes in the capital. Capita will take full responsibility for the schemes in November 2015 following a period of implementation which commences in 2014. The overall agreement is expected to generate revenue of approximately US$238 million to Capita. Additionally, TfL has the option to extend the contract for a further
January 15, 2014 Read time: 2 mins
Outsourcing group 4056 Capita has signed a five year contract with 1466 Transport for London (TfL) to operate the congestion charging, low emission zone and traffic enforcement notice processing schemes in the capital.

Capita will take full responsibility for the schemes in November 2015 following a period of implementation which commences in 2014. The overall agreement is expected to generate revenue of approximately US$238 million to Capita. Additionally, TfL has the option to extend the contract for a further five years.

Congestion charging is designed to reduce traffic congestion and the income raised is wholly reinvested in Transport for London. Traffic enforcement notice processing includes processing Penalty Charge Notices for bus lane and yellow box junction contraventions.  Capita will provide the IT systems, back office and contact centre to run the schemes and the associated enforcement processes.  

Capita designed and implemented the technology and then operated the congestion charging scheme when Transport for London first launched it in February 2003 and successfully ran the initial scheme until February 2009.

For more information on companies in this article

Related Content

  • Europe agrees on polluter-pays principle for truck tolls
    May 16, 2012
    EU Member States will in future have the right to apply the polluter-pays principle when setting road tolls on trucks and lorries. They will be able to levy charges for external costs and vary tariffs in order to ease congestion during peak hours and to encourage fleet renewal. Earmarking of revenues for transport infrastructure was the key point of an informal deal reached on Monday evening between Parliament and Council representatives on the revised Eurovignette directive.
  • Redflex wins $50 million enforcement system contract in Malaysia
    June 25, 2012
    Redflex Traffic Systems has signed a contract for the supply of camera systems, back office software and related services for the automated enforcement system (AES) project in Malaysia. Beta Tegap Sdn Bhd, the company's distributor in Malaysia, has signed a Build, Own, Operate & Transfer contract with the Malaysian Government, subject to finance, for the area throughout central and southern Malaysia, encompassing the main corridor between Kuala Lumpur and Johor Bahru. Award of this contract comes after exte
  • TfL chooses Sopra to develop software for London roads
    September 3, 2019
    Transport for London (TfL) has chosen IT company Sopra Steria to develop software to help tackle congestion and road danger in the UK capital. TfL is responsible for managing 580km of London’s roads, as well as managing a range of assets including 6,000 traffic lights, its tunnels and some bridges. The partners will seek to develop a control centre system that provides a single view of everything happening on the road network. Glynn Barton, TfL's director of network management, says the partnership wi
  • Comprehensive communications combats tolling resistance
    May 19, 2017
    Toll road operator must provide clear, comprehensive and consistent communications to user groups and the local community long before the facility opens. When new tolled highway infrastructure is about to go into service, the construction, management and finance specialists who brought it into being are about ready for a well-deserved celebration. But for the communications and outreach team responsible for building public support for the project – for bringing drivers to the road, and keeping partners and