Skip to main content

Capita to run London congestion charging

Outsourcing group Capita has signed a five year contract with Transport for London (TfL) to operate the congestion charging, low emission zone and traffic enforcement notice processing schemes in the capital. Capita will take full responsibility for the schemes in November 2015 following a period of implementation which commences in 2014. The overall agreement is expected to generate revenue of approximately US$238 million to Capita. Additionally, TfL has the option to extend the contract for a further
January 15, 2014 Read time: 2 mins
Outsourcing group 4056 Capita has signed a five year contract with 1466 Transport for London (TfL) to operate the congestion charging, low emission zone and traffic enforcement notice processing schemes in the capital.

Capita will take full responsibility for the schemes in November 2015 following a period of implementation which commences in 2014. The overall agreement is expected to generate revenue of approximately US$238 million to Capita. Additionally, TfL has the option to extend the contract for a further five years.

Congestion charging is designed to reduce traffic congestion and the income raised is wholly reinvested in Transport for London. Traffic enforcement notice processing includes processing Penalty Charge Notices for bus lane and yellow box junction contraventions.  Capita will provide the IT systems, back office and contact centre to run the schemes and the associated enforcement processes.  

Capita designed and implemented the technology and then operated the congestion charging scheme when Transport for London first launched it in February 2003 and successfully ran the initial scheme until February 2009.

For more information on companies in this article

Related Content

  • To charge or not to charge, that is the question
    January 26, 2018
    Alan Dron looks at why congestion charging and other similar schemes are so controversial in North America. In August, Andrew Cuomo, governor of New York State, described congestion charging for the city as “an idea whose time had come,” according to the Bloomberg wire service. In October, he announced a ‘Fix NYC’ advisory panel to study methods of easing congestion on the city’s streets. Although Cuomo did not specifically mention congestion charging when setting up the panel, he said it would study
  • Indra to upgrade toll road in Ireland
    July 15, 2016
    Celtic Roads Group (Dundalk) has awarded Indra a contract valued at US$4 million (€3.6 million) to renew the toll system on the M1 motorway in Ireland, which connects Dublin to the border of Northern Ireland. Indra upgraded the toll systems on this highway in 2004 and extended the systems to new high-speed roads in 2009. The company is also responsible for the maintenance of the systems. Under the new contract, Indra will upgrade the road infrastructure and the back-office system of the M1 mainline a
  • 3M sees big potential in ITS sector
    December 16, 2013
    Having re-entered the ITS market, 3M is busy shaping the future technology for vehicle detection, tolling and parking, as Colin Sowman discovers. Having sold off its Opticom business in 2007, 3M effectively re-entered the ITS market last year paying $110 million for Federal Signal Technology Group (FSTech) – but why?
  • Technology targets Red-X transgressors
    February 25, 2016
    Currently deployed technology is being used to detect motorists ignoring the ‘red-X’ signs that indicate the lane is closed, as Colin Sowman hears. With an increasing network of ‘Smart Motorways’ - all-lane running or the opening of hard shoulders during times of congestion - Highways England (HE) has identified a growing problem with ‘red-X’ compliance. The ‘red-X’ sign signifies a closed lane or lanes and used to provide a safer area for stranded motorists, emergency workers or road maintenance crews and