Citymapper & Masabi on board for West Midlands ticketing

Passengers have all-in-one plan, pay and ride experience for UK’s National Express
By David Arminas June 19, 2024 Read time: 2 mins
© Chon Kit Leong | Dreamstime.com

Citymapper has launched mobile ticketing in the UK, making National Express West Midlands bus ticket purchases available within the Citymapper app, through an integration with Masabi.

The integration gives passengers an all-in-one plan, pay and ride experience. National Express West Midlands passengers can use the Citymapper app to plan their trips and purchase tickets for travel on NXWM buses. NXWM provides on average 210 million bus passenger journeys per year across the West Midlands.

This collaboration is a key component of NXWM’s plan to provide more integrated and environmentally-friendly mobility options to riders. By giving instant mobile ticket access to passengers who have the Citymapper app on their phones, choosing to travel by bus is even easier and more convenient.

The functionality is possible using Masabi’s software development kit. Ticket types available via the Citymapper app include single, day and weekly bus tickets. Customers then validate as they board the bus and scan their ticket using NXWM’s on-board validators.

Citymapper - acquired by ticketing provider Via in 2023 - provides travellers with journey planning across all transport modes available in their cities. Passengers are prompted to purchase tickets at 'intuitive moments' during the planning process.

In 2016, Masabi and NXWM introduced the mTicket app. Building on this, in 2018 Masabi and NXWM unveiled a smart ticketing scheme specifically for students. In 2021, a successful cash digitisation programme for ticket purchases at retail locations was set up.

Mass Transit & MaaS Classification & Data Collection GIS/ Mapping & Location Based Systems

For more information on companies in this article

Related Content

  • Conscience versus convenience
    June 8, 2015
    David Crawford looks at new ways forward for public transport. By 2025, nearly 60% of the world’s population will be living in towns and cities, increasing their extent and density, and the journeys that people make within and between them. In response, the International Association of Public Transport (UITP) wants to see public transport’s global modal share doubling (PTx2) by the same date. “Success in 2025,” a spokesperson told ITS International, “will save 170 million tonnes of oil equivalent and 550
    Read More
  • Fara keeps data delivery simple
    January 25, 2018
    Simplifying the delivery of data and information gathered by traffic management, ticketing and other systems can improve travel efficiency and the traveller’s experience. Having quantified and analysed the previously unmonitored movement of road vehicles, trains, metros, cyclists and pedestrians, the ITS sector is a prime example of the digital world. Patterns discerned from those previously random happenings enable authorities to design more efficient transport systems, allow transport operators to run
    Read More
  • Your life in their hands
    March 27, 2018
    Rail, bus and taxi operators are realising significant savings by switching to ride scheduling, booking and monitoring apps that help them greatly automate their operations - while simultaneously offering their smartphone-wielding passengers the information they crave. Indeed, most of today’s transportation apps offer customers instant access to your system via mobile phone, where they can book and pay for a ride, get real-time status on their train, bus, or taxi - greatly reducing the overhead you normally
    Read More
  • UK bus operator to deliver contactless bus travel by end of 2018
    October 25, 2016
    UK bus operator Stagecoach is to deliver contactless bus travel on all of its regional bus services across the UK by the end of 2018, allowing passengers to pay for travel with a contactless credit or debit card, as well as Apple Pay and Android Pay. It will be the first major deployment of contactless technology on Britain's buses outside London and will benefit customers from major urban areas to rural and island communities such as Norfolk in England, Orkney in Scotland and Brecon in Wales. Stageco
    Read More

Highlighted Content